Comments: Conflict Transformation - A Nurse Managers Experience Dealing With Confrontational Situations

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gururaja , Seattle WA     11/19/07
As regards rota Ms Grace should ask one of the nurse in the group to make the rota and get it for approval by her;Participatory management.This approach will save lot of her time from pulling her hair as to make best acceptable rota and trasfer the responsibilty of adjusting it to the happiness of all concerned. Guru Raj.

Richard Shewfelt, Park Ridge IL   08/09/07
I admire Ms. Grant for undertaking the difficult journey of self evaluation. Another method for dealing with the holiday work schedule might have been to empower the employees to develop it themselves.