I like the questions in this article, and will use them with my future clients with and without disabilities.
I have recently had two mediations with clients with disabilities. In both cases, money was an issue & the clients could not afford extra meetings described in this article.
In one case, one of the parties spoke very well during the telephone intake, but I realized during our first meeting that this person had some form of mental illness that impacted ability to communicate. I found this person an advocate and got permission from both parties, to discuss their case with the advocate.
In the second, I had two clients with differing levels of intellectual disabilities. One could not read. I arranged for both to come to mediation with counselors they worked with through their social services.
In both instances, I did a fair amount of telephone caucus because one or both parties had difficulty communicating clearly. Sometimes I could only understand what they wanted by speaking with the advocate who understood the bigger picture, and the social services regulations that did not allow some agreements.
I will be referring to this article again when these situations come up in my practice.