I am doing my MBA dissertation on conflict management in Call Centres and how that can improve bottom line. This article helped!
Cary Silverstein, Fox Point WI CSilve1013@aol.com 09/19/02
This article is very important for me as a consultant, becuase it permits me to show the client that there are hard costs to conflict in the workplace. It makes tangible something that usually is intangible.
kristine paranica, Grand Forks ND 09/18/02
Thank you for this article. I've been looking for these kinds of figures to help promote conflict management!