Comments: Measuring Conflict: Both The Hidden Costs and the Benefits of Conflict Management Interventions

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Liza  , South Africa   06/11/06
I am doing my MBA dissertation on conflict management in Call Centres and how that can improve bottom line. This article helped!

Cary  Silverstein, Fox Point WI  CSilve1013@aol.com     09/19/02
Conflict Resolution
This article is very important for me as a consultant, becuase it permits me to show the client that there are hard costs to conflict in the workplace. It makes tangible something that usually is intangible.

kristine paranica, Grand Forks ND   09/18/02
Thank you for this article. I've been looking for these kinds of figures to help promote conflict management!