Pamela Poon, Bozeman MT email@example.com 10/10/13
Helpful way of thinking about underlying interests
Your comment is a helpful insight into mediation participants' underlying needs and how meeting them can make a procedural difference.
One way I do try to elicit similar insights during the session is by asking,"what would you like to see happen today?" Parties who are comfortable enough to be candid about their true needs will often respond by saying,"I want to feel like the other side has really listened to my concerns, even if I don't get exactly what I want."