Comments: Hostage & Crisis Negotiators: Nonverbal Communication Basics

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Jeff , NY NY  mediator.jeff@gmail.com     08/14/13
Thanks!
Jessica, Thanks, as always, for your kind comments. Glad to hear it will help. Regards, Jeff

Jessica Carter, Auckland NZ  jessica.carter@mbie.govt.nz     08/13/13
Non-Verbal Comms in Telephone Mediation
Jeff, this is a great article, I love the METTA acronym. We can use your prompts: movement, environment, touch, tone and appearance to stimulate discussion in our telephone mediation activity /training. Thanks, Jessica