Abilene Christian University

ACU Box 27770
Abilene, TX 79699
Phone: 325-674-2015

Dallas 40-Hour Basic Mediation Training

Small classes. Dallas Location. Expert Trainers.

Register here

Whether you want to start your own mediation practice or manage conflict more effectively in your work and personal life, this training is for you. Join us.


March 28 - April 1, 2016, 8:00 a.m. – 5:00 p.m., lunch break: noon – 1:00 pm


ACU - Dallas One Hanover Park, 16633 North Dallas Parkway, Suite 800, Addison, Texas 75001


$799 (promo code EARLYBIRD16) until Feb. 23., then $899.

Earn Continuing Education Credits

The State Bar of Texas has approved 37.25 (2.50 ethics) hours of MCLEs for attendees. Additionally, 37.25 hours of CEUs are awarded to every attendee from the Abilene Christian University Graduate School. (Past participants have used these CEUs toward LPC and LMFT credits.)  Pending Approval, trainees will be eligiable for 37.25 hours (general) of recertification credits toward PHR, SPHR and GPHR. The training meets the standards of the Texas Mediation Trainers Roundtable. 


  • Identify your personal conflict style with the Thomas Kilmann Conflict Mode Instument.
  • Learn interest-based negotiation techniques to create more durable agreements.
  • Discover how to be creative in resolving difficult conflicts.
  • Learn to ask key questions that reveal parties' interests, issues, and positions. 
  • Develop mediation skills through interactive role play activities.
  • Practice leading others through the process of mediation and cultivate your personal mediation style.
  • Understand mediation ethics and the unauthorized practice of law.


Joe L. (Joey) Cope, J.D.
Executive Director & Associate Professor of Conflict Resolution

Joe L. “Joey” Cope received his law degree from the Texas Tech University School of Law in 1986 and his certificate in dispute resolution from the Pepperdine University School of Law in 2002.  Professor Cope serves as executive director and professor of conflict resolution at the Duncum Center.  In addition to mediating, training and consulting with organizations, Professor Cope teaches Negotiation & Mediation, Conflict Management Systems Design, and Dispute Resolution & Legal Systems. Professor Cope is also an adjunct professor for the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the William H. Bowen Law School at the University of Arkansas – Little Rock. He is a member of the Texas Association of Mediators, has served as co-convener (2010) of Texas Mediation Trainers Roundtable, and chair (2011) and immediate past chair (2012) of the State Bar of Texas Alternative Dispute Resolution Section. Professor Cope is also a board member (2013) and credentialed mediator with the Texas Mediators Credentialing Association and co-author of Texas Practice Guide: Alternative Dispute Resolution (Thomson Reuters/West Publishing).

Lori Anne Shaw, M.S.
Assistant Director for Program Development

Lori Anne Shaw attended Abilene Christian University where she received a Master of Science in psychology and graduate certificate in conflict resolution, both in 2006. Serving as the Assistant Director for Program Development, Ms. Shaw is a mediator specializing in employment disputes in higher education and non-profit organizations.  She is a trainer and the assistant director for the bi-annual Conflict Resolution Residency Session. Additionally, Ms. Shaw is a course facilitator for the Negotiation and Mediation, Managing Conflict in Schools, Managing Conflict in the Workplace, Communication and Conflict Theory, and Advanced Mediation classes. Working closely with Professor Cope, Ms. Shaw received $18,000 in grant monies from the United Way of Abilene and the Community Foundation of Abilene to develop the Conflict Management for Adults in Poverty (CMAP) curriculum in 2008. Ms. Shaw has been a member of the Texas Mediation Trainers Roundable since 2008 and currently serves as webmaster.

What They Are Saying About Us

"I first came to Duncum Center for Conflict Resolution for the 40-hour Basic Mediation Training earlier this year.  The combination of theory and “fish bowl” role plays was very effective.  By the end of the week, I had made plans to return for the Advanced Family Mediation training.  When I did, I was just as pleased as at first.  I recommend the Duncum Center for Conflict Resolution to anyone seeking top-notch training!"

- Roger Lenox, Attorney, Dallas, TX
40-Hour Basic Mediation Training & Advanced Family Mediation Training

"I have been to both the Basic Mediation and Advanced Family Mediation training at the Duncum Center and I cannot say enough great things about both of these courses.  You have incredibly talented and well-qualified presenters, and you always treat everyone like family and make the training fun.  You have also done a great job preparing me for a future in mediation."

- Wendy McMillon, Attorney, McKinney, TX
40-Hour Basic Mediation Training & Advanced Family Mediation Training

A Note to Organizational Leaders

Whether conflict is between employees or clients, the cost of conflict can be overwhelming. Attrition, training and legal costs incurred by an organization entrenched in conflict not only impact the budget, they affect morale and productivity. There are long-term and short-term effects. Everyone loses. 

Conflict doesn’t have to be expensive. In fact, an organization stands to gain more when conflict is managed appropriately. Mediation enables your employees, clients and co-workers to take ownership in their own conflict resolution. Mediators foster a neutral environment where parties come together and uncover issues and interests behind the conflicting positions. Working collaboratively to develop mutually-acceptable solutions is the key to controlling the costs of conflict in any environment.

Send key employees in your organization to this training. These employees are leaders, managers and those committed to preserving peace and productivity on a long-term basis. As trained mediators, your employees will be able to identify sources of conflict, and facilitate productive negotiation. Training attendees will also learn fundamental skills to navigate a successful mediation, including the importance of ethics in mediation and the unauthorized practice of law. The mediation training exceeds Texas Mediation Trainers Roundtable Standards.

Contact Us 

Please call or email us at (325) 674-2015 or lorianne.shaw@acu.edu. Register here.

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