Conflict Control System: An Overview

• An audit of a company’s interactions with selected groups with whom the organization interacts to identify areas of potential conflicts.  Selected groups can include employees, customers, business partners and oversight institutions such as regulatory bodies and the media.
• A review of existing communications links and decision making mechanisms, together with policies and procedures currently used by the organization to address the selected areas of conflict.
• An analysis of what is working well currently and where there are opportunities for improvement.
• A design for a series of “filtering” mechanisms to address effectively conflicts at the earliest practical level of emergence.  The design is always developed in close partnership with key personnel from within the organization to assure that it is compatible with the company’s culture and strategic plan.  The design will often include recommendation for training and communication components.
• An implementation protocol to ensure integration of the design concepts into the day-to-day operations of the organization.
• An evaluation process based on a pre- and post- implementation comparison of key “conflict cost indicators”.  Developed to ensure compatibility with the organization’s ways of doing things, this approach makes explicit the savings generated by a CCS.