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10/21: Mediation system to help cabbies resolve disputes with companies

In Singapore, taxi drivers can now turn to a more structured system to help settle disputes with their taxi companies quickly and amicably. The Taxi Industry Mediation system is a collaboration between the Land Transport Authority (LTA), taxi companies and National Taxi Association (NTA). It was launched in July, and is on trial for six months. The National Taxi Association receives about 10 cases a week on a range of issues which drivers face with their taxi companies, insurance firms or between drivers themselves. A top complaint is drivers feeling they were unfairly terminated due to service lapses. read


10/21: Why Celebrities Should Opt for Fast Mediation When Divorcing

It's just three years ago when I personally invited Ashton Kutcher and Demi Moore to settle their divorce over a weekend in one of our DivorceHotels in order to avoid a never ending process. In the end they didn't take me up on my offer and as it turned out, it took 2 whole years to get the divorce finalized after they had split up. From that moment on, celebrity divorces started to fascinate me. read


10/21: Russia-Ukraine-EU talks to conclude interim deal on Russian gas start in Brussels

Russia and Ukraine with the mediation of the European Union launched talks in the trilateral format in Brussels on conclusion of an interim agreement on Russian natural gas supplies, Olga Golant, a spokeswoman for the Russian energy minister, said on Tuesday. Russia and Ukraine met for gas talks on Tuesday to discuss the issue of Ukraine’s gas debt repayment and natural gas supplies to Europe in winter. The EU is seeking guarantees for stable gas supplies in winter. Otherwise, Ukraine may siphon off Russia’s Europe-bound natural gas. Russia also wants to ensure stable gas supplies to European consumers and recover a $5.3 billion debt from Ukraine, which acknowledges only a debt of $3.1 billion. read


10/21: McIlroy confirms break due to legal dispute

Rory McIlroy has confirmed he plans to take a break from golf to concentrate on the legal battle with his former management company.McIlroy intends to skip the BMW Masters, which begins on October 30 at Lake Malaren, and the following week's HSBC Champions event to prepare for the upcoming legal battle with Horizon. Lawyers representing the Northern Irishman and Horizon Sports Management failed to reach an agreement in mediation last week, so the long-running legal battle is now set to be concluded in court. read


10/21: Jerry Jones Assault Lawsuit Dismissed Following Mediation

A lawsuit alleging sexual assault against Dallas Cowboys owner Jerry Jones has been dismissed following mediation that lasted until 3 a.m. Thursday.  In the lawsuit, former exotic dancer Jana Weckerly accused Jones of forcibly touching her genitals and kissing her on the lips without her consent more than 5 years ago. Weckery alleges that the 2009 assault took place on the night a series of racy pictures were taken. Those pictures were released last month. Jones has denied the allegations. According to a public document, the plaintiff will get nothing, as the suit was filed outside the statute of limitations. “We are pleased with the Court’s Judgment against Ms. Weckerly. Ms. Weckerly’s allegations were false. This case is over,” said Jones’ attorney, Levi McCathern. Attorney Ed Klein says that there may be undisclosed terms of the agreement. read


10/21: Mediation talks in Hong Kong to be televised

Pro-democracy protesters in Hong Kong are brushing off an accusation that they are being influenced by foreign forces. Despite the standoff, student protest leaders are to resume talks with the government on Tuesday. For the first time in weeks the drama in Hong Kong is moving from the streets to the bargaining table. Mediation talks are set for Tuesday night and they will be televised. In the meantime protesters seem to be listening to their leaders, to sit-in, stay calm and avoid provoking police. Even the talks' mediator warned against rising expectations. The mediator was asked what the odds are of reaching an agreement? "I am not going to speculate at all about whether there will be a resolution but I hope because as part of the agreement this is not the only dialogue that will take place,” said Leonard Cheng. read


10/13: Getting a fair shake in arbitration

The Public Investors Arbitration Bar Association has made one valid point in its criticism of the pool of arbitrators used by Finra to settle suits by investors against brokers, but it also makes a number of unjustified assumptions about members of the pool. In a study it released last week, PIABA implied that investors cannot get a fair shake from the Financial Industry Regulatory Authority Inc.'s arbitrators because 80% of the roster is male, the average age is 67 and 73% have advanced degrees. It noted that “PIABA's research shows Finra's arbitrator pool consists primarily of elderly men who have socioeconomic status that puts them out of touch with the average investor.” It also reported that the “win rate” for claimants dropped from about 60% in the early 1990s to 42% in 2013. read


10/13: Mediation talks in Rory McIlroy case to take place this week

Mediation talks between golfer Rory McIlroy and his former sports management agency over a disputed fees agreement will take place this week, the Commercial Court heard today. Mr McIlroy is suing Dublin-based Horizon Sports Management Ltd along with two other companies, Gurteen Ltd, with a registered address in Malta, and Dublin-based Canovan Management Services. He claims a representation agreement signed by him in December 2011 is not valid and unenforceable on grounds including undue influence. He says that agreement was signed when he was aged just 22, inexperienced and without the benefit of independent legal advice. read


10/13: For people filing complaints against New Orleans police, mediation now an option

A man feels disrespected by a police officer during a traffic stop. A woman believes a cop ignored her calls for help. An arrestee feels an officer was rude. These are among the types of situations that most commonly prompt residents to file a complaint at the New Orleans Police Department. Such matters are investigated, but in most cases the citizen receives a letter a few months later saying the allegations could not be proven. Meanwhile, the officer involved is skipped over for promotions. But now there is a new option available that officials hope will prove more satisfying for residents and cops. If both the officer and the person who filed the complaint agree, they can now opt for mediation, a face-to-face airing of grievances. read


10/13: Pokémon to Mediation

The civil war intensified. My two teammates fired shots at one another. I buried my face in my palms, avoiding the crossfire. The battlefield was a dorm room at the California Institute of Technology two summers ago. Our mission, as students in a high school computer science program, was coding a game using the programming language, Python. We chose Lights Out, originally programmed by Steve Jobs. Yet our mission seemed impossible given the explosive arguments of my teammates, Goku and Vegeta. read


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Bullying Articles



Katherine Graham
Bullying and Harassment – Evidence it Accounts for Sickness Absence (10/04/14)
Katherine Graham
For years, I’ve sought data on how much sickness absence is caused by workplace conflict. I know that conflict makes people go off sick with stress – but how could I prove this?

Donald Lloyd
Conflict Resolution Day is October 16, 2014 (10/01/14)
Donald Lloyd
ACR's original intention was for Conflict Resolution Day to be promoted by community centers around the country. The belief is that if the public has a better understanding and awareness of mediation, they will be more likely to hire a mediator. And the more mediators that are hired, the better for all of us!

Patricia Porter
What Happens on the Bus, Shouldn’t Stay on the Bus! (9/02/14)
Patricia Porter
With the start of 2014-2015 school year in full swing, children across the country will be boarding the school bus to arrive before the morning bell sounds. According to the National Highway Safety Administration, school buses are the safest mode of transportation for getting children back and forth to school. But how safe is a child from the other children inside of the bus? School bus bullying is becoming a growing concern among parents, school administrations, and bus drivers. According to the U.S. Department of Education 10 percent of school bullying occurs on the school bus. Stopbullying.gov defines bullying as “unwanted, aggressive behavior among school aged children that involves a real or perceived power imbalance. The behavior is repeated, or has the potential to be repeated, over time.

Zena Zumeta
Pioneer Series: Evaluative Approach - Video (5/22/14)
Zena Zumeta
Zena Zumeta explains the difficulties she sees with using an evaluative approach. However, she sees how it can be useful in a dispute where there is a power imbalance.

Evan Ash
The Paradox of Creativity with Compassion in Mediation (5/10/14)
Evan Ash
Turn the other cheek, give more than is required, respond to the need of another person, all these when you may be faced with pain and loss. Do crazy things like love your enemy, pray for them? The great mystery is the power that comes from the paradoxes of life.

Jeff Thompson
Listening, Empathizing, and Building Negotiation Rapport to Handle Crisis (12/07/13)
Jeff Thompson
For professional negotiators, honing ones skills occurs through the sharing of best practices. Crisis negotiators gain valuable knowledge through every interaction and presentation, and learned that even if the negotiator arrives fully prepared and does everything right, the suspect might still harm himself or others.

Ken Johnson
Behind Bars and Behind the Gun (11/04/13)
Ken Johnson
Behind bars and behind the gun: Answers for America's juvenile justice problem and catabolic ommunity-based conflicts. With a rise of deaths, abuse cases, and other atrocities in the Juvenile Justice System there has been questioning as to whether the present paradigm of understanding is the most appropriate solution available for handling issues of wrong behavior by adolescents. Ultimately, the author urges communities to become more involved in the justice system to urge Collaborative Justice-based solutions in juvenile justice issues.

Jeffrey Krivis
The Argument As A Persuasive Tool In Negotiation (9/27/13)
Jeffrey Krivis
Argument has a significant role in the legal process, particularly in advancing motions and appellate procedure. Whether and to what extent it fits into a negotiation and mediation process is subject to debate.

Nick Redding
Individual Admiration for Dominant Groups (7/08/13)
Nick Redding
Does our admiration for powerful and dominant groups maintain the social hierarchy? This is the question explored in a recent a study. The stud authors describe previous research suggesting that emotions play a key role in the maintenance of relationships between groups, and more specifically, that emotions such as anger and admiration influence whether groups will challenge dominant groups within the social order.

Juliana Birkhoff
Reducing Citizen and Child Mass Shootings in the United States Using the Best Knowledge, Experience, and Practices From Conflict Resolution (12/20/12)
Juliana Birkhoff
Last Friday, mediators joined other citizens in the United States as they sat in shock and cried for the 26 people Adam Lanza killed in Sandy Hook, CT. Over the weekend, mediators hugged their children and friends, posted messages in Facebook, and called their families. On Monday, mediators commuted to work thinking, “What can we do”?   3 Comments

Vivian Scott
Poor Behavior 12: Lack of Openness or Honesty (5/21/12)
Vivian Scott
When people don’t know what’s happening they often get a movie going in their head that helps them explain the situation. The film versions they conjure up are rarely romantic comedies; rather, most resemble horror movies with terrible endings. A lack of honesty or openness at work can put everyone’s mental movie-making skills to the test.

Michael Jacobs
On Beating Bullies (5/14/12)
Michael Jacobs
Tackling bullying may involve a counter-intuitive approach. While naming and shaming may leave us feeling morally superior, it might also produce ever more subtle forms of bullying. This article argues that we need to encourage those of us who feel like kicking butts to ‘come in from the cold’.   3 Comments

Colin Rule
Suing Over an Online Review (1/30/12)
Colin Rule
‘A Dallas law firm has filed a lawsuit seeking to learn the identity of a commenter calling himself “Ben” who posted a bad online review. The Lenahan Law Firm claims defamation and seeks $50,000 in damages, Texas Lawyer reports. Partner Wes Black says the suit will allow the law firm to subpoena Google to learn the commenter’s identity.

Peter T. Coleman
Dismantling Systems of Bullying (11/28/11)
Peter T. Coleman
Bullying is a public health problem that affects 20% to 30% of students on a daily basis and is associated with depression, suicidal thoughts, substance abuse and a decreased sense of empathy for others. It is also a common problem in other adult workplaces.


The Power of Language and Its Impacts (6/19/11)
Clive Johnson, Jackie Keddy
Simply uttering a single word (and sometimes by not saying anything at all) or just presenting a certain look can send a strong message, whether or not the sender’s intention has been interpreted correctly.


Communication Styles and Manager Choices (5/02/11)
Clive Johnson, Jackie Keddy
Managers, as much as anyone else, can choose from a variety of ways for communicating with another individual.   2 Comments

Lorraine Segal
Bullying Can Cause Lasting Injury But There Is Hope (12/13/10)
Lorraine Segal
According to a recent article in the Boston Globe, brain scans of teens who have been repeatedly bullied revealed the same changes as those who have been physically or sexually abused. In some individuals, the negative changes persisted years later.

Bill Eddy
Dealing With Defensiveness In High Conflict People (11/22/10)
Bill Eddy
When most people think of high conflict people (HCPs), they think of bad behavior. The goal seems to be to get them to STOP their bad behavior, by verbally motivating them to have insights into how bad they are acting. However, the high conflict behavior of HCPs is not driven by logic and self-awareness. If you don’t understand this and don’t accept this, you will waste your time arguing for insights and miss your opportunities to calm them down and set real limits on their behavior.   35 Comments

John Crawley
Mishandling Bullying And Harassment Will Hijack The Diversity And Inclusion Agenda (9/13/10)
John Crawley
A crisis is brewing as two reports predict a potential surge in bullying and harassment grievances at work, and a lack of confidence in the ability of management (particularly in the public sector) to handle bullying and harassment, conflict and relationship issues[1]. Bad practice on bullying and harassment and relationship issues will undermine employees’ and customers’ confidence in diversity and inclusion initiatives[2]. The cost of mishandling these will also divert time and money away from building relationships and engagement through diverse workforces.

Jeff Thompson
Bullying Responses (8/23/10)
Jeff Thompson
A new book by an Australian expert on bullying in schools has set out six methods used by teachers to tackle this scourge of the playground.

Alan Sharland
What Is A Bully? (8/09/10)
Alan Sharland
How a commonly used word is often not explored to clarify what is meant when someone uses it - and how that lack of clarity can lead to powerlessness.   5 Comments

Tim Kingsbury
Is It Time To Stop ‘Bullying’? (7/12/10)
Tim Kingsbury
I’ve been thinking for a while that the term ‘bullying’ may be becoming less and less useful. We all know it goes on around us, we all know people who have been damaged by it, and the scale of workplace bullying is worrying. To give just one indication of scale, at a recent conference[1] Gill Dix of ACAS said that the ACAS Helpline receives 74,000 calls annually about bullying and harassment.

Albie Davis
Albie Davis: Mediating With Bullies - Video (10/11/09)
Albie Davis
Albie Davis explains that she is okay with mediating with bullies and describes different types of bullies.

Clarence Cramer
Clarence Cramer: Courts and Domestic Violence - Video (4/12/09)
Clarence Cramer
Clarence Cramer discusses when a court should get involved in a case that involves domestic violence.

Bill Eddy
Yes, No or I'll Think About It (11/24/08)
Bill Eddy
Whether in a divorce, a workplace dispute, or a conflict with a neighbor, it’s easy to get caught up in defending our own behavior and point of view. This is especially true when we are dealing with a high conflict person.

Bill Eddy
Bullies At Work (10/14/08)
Bill Eddy
Workplace bullying is a growing international problem. It is more than a one-time incident. It is a pattern of behavior between a bully and another worker which can demoralize, isolate and trigger illness in the target of the bully.   38 Comments

Victoria Pynchon
"B" is for Bully Update: Mom Indicted for MySpace Bullying Leading to Teen's Suicide (5/19/08)
Victoria Pynchon
I've blogged several times about bullying, both here and over at the IP ADR Blog.  We learned from Forbes.com today that federal prosecutors are seeking an indictment against the mom we wrote about here for her alleged role in an online hoax that caused a 13-year old girl to commit suicide.  Here's the link with an excerpt below:  Indictment sought in MySpace cyberbullying case.LOS ANGELES - Federal prosecutors are seeking an indictment against a Missouri mother for her...

Victoria Pynchon
"B" is for Bully: The ABC's of Conflict Resolution (5/05/08)
Victoria Pynchon
Here’s another familiar character. This is the kid who shook you down for your lunch money on the elementary school playground. The one who taunted you in gym whenever you failed to pass the basketball to the only guy able to sink it. The swaggering bad boy who threw the “dodge” ball in your face and then fell down laughing. But don't be fooled by ribbons and curls.  Boys aren't the only bullies in town.  There’s no bully quite so deadly as the high school ...

Diane J. Levin
Workplace violence blog committed to making employees safer (2/11/08)
Diane J. Levin
PART27.com, a web site dedicated to providing resources that help organizations, companies, and agencies create safer workplaces, also publishes Workplace Violence, a blog that delivers news and links to resources for employers and others seeking ways to address and prevent violence at work. Among the stories covered recently are: “Bullying bad for business“ “Bullied at work: practice costs productivity, health” and New European report highlights emerging...

Diane J. Levin
The Answer is Still No to 'Getting to Yes': What One Conservative Commentator Says About the Anti-Bullying Movement (4/16/07)
Diane J. Levin
Recently I looked at why the world--or least America--has not yet gotten to yes. I described the cultural forces that resist mightily the logic and common sense of principled negotiation and are deeply distrustful of peacebuilding, collaboration, and dialogue.I offer you yet one more example: a transcript of right-wing radio talk show host Rush Limbaugh's comments on a recently released study on workplace bullying.Here's a sample--and it's classic Limbaugh all the way:There's nothing new in any ...


When Mediators Turn a Blind Eye to Bullying (9/18/06)
Barb Hastings
Bullying isn't allowed in or around school anymore. Yet it is common practice in the legal profession. What is surprising to me is that mediators seem to turn a blind eye to it. They accept it as a part of the process.   6 Comments

Robert Benjamin
The Mediator as Moralist Bully (4/30/05)
Robert Benjamin
As a presenter, I’d always wondered when I would be found out—maybe this audience would discover that I was living a lie: when I was a child I had been a bully. That’s not all. There are times I could qualify for being ‘abusive,’ certainly ‘passive-aggressive,’ and even that new descriptor that effortlessly rolls off the tongues of so many of my colleagues, the “Narcissistic Personal Disorder.” That fit me too. Would they see it?   6 Comments


Workplace Violence: Paranoid or Prepared? (3/08/02)
Kimberly Larsen
Workplace Violence costs American employers not only in dollars and cents, but also in a significant loss in productivity. It is estimated that American businesses lose approximately 36 billion dollars per year as a result of workplace violence. This figure includes monetary costs from lost productivity, legal fees, settlement costs and jury verdicts. Out-of-court settlements for lawsuits arising out of workplace violence average $500,000, with jury verdicts averaging about $3 million.

Lynne McClure
Violence and Harassment In The Workplace: The 10 Most Common Mistakes Companies Make (3/07/01)
Lynne McClure
Read what nationally acclaimed consultant Dr McClure has to say about workplace harassment and violence. Employers are more liable -- and less prepared -- than many of them realize. Forum Discussion   3 Comments

Jeanne Asherman
Decreasing Violence Through Conflict Resolution Education In Schools (2/15/01)
Jeanne Asherman
In an effort to address the fear of parents, “Zero Tolerance Policies” are being applied in schools in such a way as to penalize minor conflicts. Research has consistently shown conflict resolution training to be a far more effective means of decreasing violence. This article concludes that schools can not avoid being involved in teaching children methods of conflict resolution and have a responsibility to consciously insure that appropriate methods are being taught.   7 Comments

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