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Building A Global ODR System For Consumer Disputes

by Colin Rule
November 2010

From Colin Rule's blog.

Colin Rule

The ODR and Consumers 2010 Forum was held in Vancouver on November 2 and 3, 2010. The Forum (ODRAC) was convened in response to recent proposals advanced by delegations to the United Nations (UNCITRAL) and the Organization of American States. These proposals have begun to outline model rules for a global resolution system to handle cross-border, low value disputes. This work is perfectly in line with ongoing initiatives in the European Union (e.g. European network of consumer centers ECC-NET and European Extra-Judicial Network – EEJ-NET) and the Asia-Pacific region (e.g. the Global Trustmark Alliance). This meeting in Vancouver was the first attempt to join all of these regional conversations into a single dialogue focused on how this global, online, low value resolution system could become a reality.

The full agenda for the meeting is available here with all of the presentations available next to the names of the presenters. The final report from the meeting is currently being edited and will be released in the next few weeks. The first meeting of the UNCITRAL ODR Working Group will take place in mid-December.

Key organizers and sponsors of the meeting included ADR.EU, PayPal, Adobe, the Law Society of British Columbia, ICANN Office of the Ombudsman, the National Centre for Technology and Dispute Resolution and the Canadian Centre for Court Technology (CCCT).

Biography


Colin Rule has worked at the intersection of technology and conflict resolution for the last two decades. He is CEO of Modria.com, an online dispute resolution service provider in Silicon Valley, and a non-resident Fellow at the Center for Internet and Society at Stanford Law School. From 2003 to 2011, he served as eBay and PayPal's first director of Online Dispute Resolution, designing and implementing systems that now resolve more than 60 million disputes each year. Mr. Rule is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He has presented and trained around the world for organizations including the U.S. Department of State, UNCITRAL, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution, as well as teaching at UMass-Amherst, Stanford, Southern Methodist University, and Hastings College of the Law. He has written and been interviewed extensively about the Internet since 1999, with columns and articles appearing in ACResolution, Consensus, Dispute Resolution Magazine, and Peace Review. He holds a master's degree from Harvard University's Kennedy School of Government in conflict resolution and technology, a B.A. in peace studies from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.



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Website: www.modria.com

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