What Makes A Competent Mediator?

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by Alaska Judicial Council The information on this page has been excerpted from the Consumer's Guide to Mediation published by the Alaska Judicial Council, with funding from the State Justice Institute. August 1998

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There is no universal answer to this question. No particular type or amount of education or job experience has been shown to predict success as a mediator. Successful mediators come from many different backgrounds.

Competence depends partly on the context of the dispute and the parties' expectations. It also depends on whether the mediator has the right mix of acquired skills, training, education, experience and natural abilities to help resolve the specific dispute. Important skills and abilities include neutrality, ability to communicate, ability to listen and understand, and ability to define and clarify issues.

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