Going Beyond ADR: A Federal Sector Mission- and Work Life- Centered Approach to Building Collaboration and Democratic Values on the Job
Judy Cohen
ABSTRACT: Mediation–and its related values--has laid an important foundation for a collaborative workplace. But dispute resolution and conflict management programs’ impact on agency function has, arguably, been minor. This article explores moving beyond alternative dispute resolution and conflict management and describes how one program enriched its organization by exploring this potential.