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Are People Losing Out Because Mediation Is Voluntary?

by Katherine Graham
July 2010

From the CMP Resolution Blog of John Crawley, Lesley Allport and Katherine Graham.

Katherine Graham

I have for many years been a lone voice in the workplace mediation world in advocating the use of mandatory mediation. Recently, at the Civil Mediation Council Workplace Committee meeting, I had a brief exchange about whether mediation ought to be mandatory, and discovered a kindred spirit in Paul Randolf, chair of Lamb Building ADR. While he comes to his conclusion from a different perspective, I am pleased that there are others in the mediation community who are giving this issue serious thought. I raised some eyebrows when I spoke at an IRS conference on employment law last year about the matter, as there has long been an assumption that mediation ought to be voluntary and that anything else is undermining the values of mediation and somehow almost violating people's human rights...

The emotions described in Paul's article http://www.newlawjournal.co.uk/nlj/content/litigation-v-mediation are the very reason why mediation ought to mandatory. When we are in a conflict as a result of our emotional state of mind we are not in the best frame of mind to make wise judgements for ourselves and will too often choose the path with the poorer outcome - litigation or formal action. In a real sense, when we are in a conflict we are our own worst enemy. To not make mediation mandatory is to collude with someone who has an illness which is treatable, but whose very symptoms include a passionate rejection of the cure they are being advised to take.

The numbers makes sense, too.

Let us say there are 1000 disputing parties at work in UKplc who are, variously, off with stress, underperforming, taking up HR and managerial time, making poor work decisions because they are avoiding the 'enemy' with whom they need to consult. Colleagues are fed up with the situation but feel powerless to intervene and the rumour mill is distracting everyone from getting on with what they are paid to do. HR is bracing itself for a formal complaint, or simply wishing one would arrive on their desks so at least they can get moving on sorting this out. Let us say (rather optimistically) that HR manage to persuade 10 per cent of these people to try mediation "voluntarily". Of these, 9 mediations end in agreement (a 90% 'success' rate). UKplc now has ninety people who as a result of mediation feel able to go back to fully productive lives at work, ten people who still have a conflict despite a mediation, but are perhaps clearer about what they need to do to resolve the matter, but 900 parties still in dispute and under performing. What is to be done with them? Very little, if they don't make a formal complaint that can bring an end to the matter, albeit a win-lose end.

So UKplc does the right thing and introduces mandatory mediation - by which I mean that it makes clear employees are expected and required to attempt to resolve their conflicts through mediation in the first instance. It takes away none of their rights, they are not obliged to reach agreement, they are not obliged to even actively engage. What they are obliged to do is initially meet a mediator privately and take part in a joint meeting which they may or may not wish to engage in fully, it doesn't matter. Let us say that this approach reduces "success" levels by a whopping 50 per cent. (I don't believe it would be this low, as resistance to mediation is simply a "position", and like all positions can be explored and 'overcome' and a new way of meeting that person's needs arrived at.)

So 1000 disputing parties take part in mediation, and only 45 per cent reach agreement. This represents 450 people who can go back to productive working, innumerable teams who breath a collective sigh of relief that it's all sorted out, HR staff who can move on to other matters - the collateral from a successful mediation is extensive. The number of people who now have a dispute in UKplc has gone down by over 60% from 900 to 550. Surely this is a positive outcome? I'd be very interested in hearing other people's views.

Biography


Katherine Graham has worked in the field of dispute resolution for over 15 years’ as a mediator and trainer. She has mediated on the BBC Learning Zone and has given keynote speeches on conflict management and mediation for The MOD’s Equal Opportunities Conference, Women in Business Annual conference and “Getting Beyond Conflict”, a national conference on workplace dispute resolution. Katherine joined CMP Resolutions (formerly Conflict Management Plus) in 1992. She was made a director of the company in 1998 and became Managing Director in May 2009. Prior to this she managed teams in publishing and communications departments for major national charities including The Work Foundation, the RNID and the King’s Fund. She was the inaugural Chair of the Institute of Conflict Management.

Publications

Author of The Directory of Mediation Services for Social Landlords (National Housing Federation)

Editor, “Equilibrium” – a quarterly journal of dispute resolution

Co-author Mediation for Managers (NB Books 2002)



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Website: www.cmpresolutions.co.uk

Additional articles by Katherine Graham

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