In the interview, Jeff described self-awareness, and the observing self, and explained some of the benefits of watching what your brain is doing. One of these benefits is the positive use of emotions. Awareness of what our brains are up to allows us to use emotions wisely—instead of them using us. The wise use of emotions is probably one of the most important skills in conflict resolution. As Jeff said in the interview, this awareness allows us to "use emotions in a way that enhances communication rather than perhaps getting in the way of communication which emotions sometimes do."
Yes, they sometimes do, don't they? Emotions are often an impediment to resolving a dispute. So the more people's minds are in charge of their brains, the more they are watching and directing their brains, the more easily disputes typically can be resolved.
Think of the last conflict in which you were involved and of each of the people there. Could you tell which each brought to the table: their mind or their brain?
If more people were harnessing their brains with their minds, the number of disputes would likely decrease. The tone of the remaining disputes would be different because you have in the room all that self-awareness. And instead of impeding communication, emotions could be an enhancement. Sounds good to me. How about you?
Note: In the interview linked to above, Jeff mentions two other interviews of him by Dr. Robert Lefever. The topics of those interviews include neuroplasticity, attention, habits, and inspiration. I recommend that you watch and listen. As Dr. Lefever says, Jeff's is such a message of hope. Here are the links . . .