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Crisis Negotiation

by Jeff Thompson
May 2014

Enjoy Mediation Blog by Jeff Thompson

Jeff Thompson

The month of April is "Crisis Negotiation Month" at ADRhub.com. It was a collaboration between the ACR Crisis Negotiation Section and ADRhub.com and it will bring you articles, tips, info graphics, and a webinar throughout the month.


Enjoy further below the final week's articles below
See Week 1 HERE
See Week 2 HERE
See Week 3 HERE
See Week 4 HERE

Secret Skills of Crisis Hostage Negotiators: Slow Down

If slowing things down works for crisis hostage negotiators, it can help you too
Don’t rush the process.
A crisis and hostage negotiation is a tense situation that can be volatile with lives being at risk so is it absurd that a critical skill for hostage and crisis negotiators is to slow the process down?

The opposite- rushing the negotiation- is a mistake however that has been made by negotiators. Athough you are most likely not a crisis or hostage negotiator, think about situations where you have rushed things and the result was not what you wanted.

Read more from PsychologyToday.com [HERE].

5 Steps To Negotiating Like an FBI Agent
If you've ever spent time with human beings, you probably know that it's impossible to change their minds. So what if someone's life is on the line?

Then you call in somebody like Chris Voss, who was once the FBI's chief international kidnapping negotiator, working on about 150 cases worldwide over his 24-year career--and who is now a part of the Black Swan Group, his business consultancy.

“The idea of a durable agreement is the same in kidnapping as [it is] in business," he told Forbes, "only it’s a life-and-death issue."

Read more at FastCompany.com [HERE].

Hostage & Crisis Negotiators: Nonverbal Communication Basics

Learn the skills used by these expert negotiators and how it can help you.
Law enforcement crisis and hostage negotiators are world-renowned for their ability to apply expert conflict resolution and communication skills in situations that are tense, (potentially) volatile, and where lives can be at risk.

Learning the skills that these professionals apply to their distinct negotiation setting is not only interesting but it can also help you.

...Nonverbal communication is not limited to solely “body language” but rather includes a variety of other elements.

Read more from PsychologyToday.com [HERE].


Social Media & Crisis/Hostage Negotiation Archive

Check out the webinar archive that was part of CyberWeek 2013 where you can learn about the increasingly important and impactful role social media has during law enforcement crisis and hostage negotiation incidents.

More [HERE].

Biography


Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism.

Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students. He has also been published in numerous professional and academic publications.

He is the co-chair of ACR's national Crisis Negotiation Section, and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law.

(All posts by Jeff Thompson represent his personal reflections and opinions and not that of any organization.)



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