I highly recommend every conflict resolution practitioner read the paper by Elfenbein et al. titled:
Why are Some Negotiators Better than Others? Opening the Black Box of Bargaining Behaviors
Download the paper for free [HERE].
Lead author, Hillary Anger Elfenbein
If my word is not convincing enough, here's some great tidbits from the paper about effective negotiators:
- Better negotiators typical engaged in greater information sharing & seeking. This allowed claiming and creating value
- Moved the process along by using words that articulating discrepancies (should, could, would)
- Controlled the flow of offers by making more offers and reacting to offers being made
- Are accurate in understanding the interests & priorities of their counterparts
- Using misleading information predicted greater performances as it was connected to value claiming
- Displayed greater signs of dominance (talking more, saying "no" more, less nonverbal displays of affiliation)
I found this interesting with respect to anchoring:
- There was no correlation between performance and consistently making the first offer in a negotiation
For those who enjoy nonverbal communication, this was very interesting:
In particular, consistently displaying nonverbal synchrony with one’s counterpart, as measured in terms of the appearance of coordinated physical movement, was associated with lower performance through lower value claiming.
I encourage everyone (yes, again!) to read the paper. It provides a great opportunity to reflect on your approaches to negotiation and discern the information the paper provides.