Below is my newest article on semiotics and nonverbal communication. Of course the 'spin' from the mediation and the conflict resolution perspective is, in order to be effective at helping and guiding parties who are involved in conflicts and disputes, we must be cognitive of all the elements that exist.
Using, for example the wheel (or circle) of conflict helps you as the professional prepare and then work with the parties to identify all the issues. Using semiotics helps ensure that all the elements are identified, and thus helps you help them as best as you can.
Semiotics & Nonverbal Communication
I often explain, for me, the most effective way to fully understand all the nonverbal communication elements present during a situation is through semiotics, specifically social semiotic analysis. I describe the social semiotic approach to nonverbal communication as pulling back the veil of ambiguity of nonverbal communication cues and elements by making what is implicit explicit- connecting the micro cues (specific gestures and movements) with macro cues (rapport, empathy, professionalism, etc.)
Read the rest of my newest article at Semionaut.net [HERE].
Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism.
Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students. He has also been published in numerous professional and academic publications.
He is the co-chair of ACR's national Crisis Negotiation Section, and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law.
(All posts by Jeff Thompson represent his personal reflections and opinions and not that of any organization.)