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AudioBlog: Business Marketing for Mediators

by Jeff Thompson
August 2011

ADRHub Audio Blog

Jeff Thompson
This is an audioblog entitled Business Marketing for Mediators with Susan Diehl.
During the Webinar we will:
Highlight the important relationship between focused and clear business values and purpose and sustained business success
Identify the keys to building a strategy for your business that meets your needs and interests, including:
Discuss some of the methodologies and tools that drive alignment between what you want and what you do: “the knowing-doing gap”

ADRHub Webinar - May 2011: Marketing your Mediation Practice from The Werner Institute on Vimeo.



About Susan M. Diehl:
As a licensed CEO Advantage™ advisor, Susan serves as a business advisor who helps CEOs and executive teams create smart, healthy organizations that achieve great results. She has written and spoken extensively on the power of strategy alignment to help others achieve success.

For over 19 years, Susan worked with large, multinational industrial organizations and has been an executive leader in those organizations for over a decade. She believes in the constructive power of conflict and pursued her studies in dispute resolution to help drive positive results from conflict. She is currently the Vice President and General Counsel for a company in the Midwest where she is responsible for risk, law and organizational alignment. She mediates cases regularly.

Susan earned her J.D. degree from the Wayne State University School of Law and later graduated from the Kellogg School of Management Executive Program. She earned her M.S. in Negotiation and Dispute Resolution from Creighton University, with a specialty in organizational conflict.

Biography


Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism.

Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students. He has also been published in numerous professional and academic publications.

He is the co-chair of ACR's national Crisis Negotiation Section, and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law.

(All posts by Jeff Thompson represent his personal reflections and opinions and not that of any organization.)



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