Q Card Series (2)
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From Jeff Thompson's Enjoy Mediation Blog February 2010 |
Q-Card Series
John Wade, and the brilliant team at Bond University’s Dispute Resolution Centre, have a wonderful collection of “Q-Cards” which are great little golden nuggets of information to help all dispute and conflict specialists. The Q Card series are all the business card size so very convenient and easy to take with you. Learn more about the Dispute Resolution Centre at Bond University [here].
Today’s card, #2, is titled “Common Mistakes of Negotiators”
Before I begin, this card is a great grounder or humbling opportunity to remind yourself; although you might be a mediator extraordinaire (like Geoff Sharpe!) we are not perfect. By pointing out common mistakes mediators and negotiators make, it can help us recognize these and hopefully then diminish the chances of them arising in your next mediation or negotiation.
Inadequate preparation of facts, evidence, interests, doubts and rules (‘data chaos’)
Being unclear about their own interests and BATNA
Acting upon assumptions
Failing to listen effectively
Using questions poorly
Making offers too quickly, impatiently getting to “the bottom of the solution”
Fixing upon and defending a single solution
Making ambit claims
Failing to list and evaluate alternatives
Failing to be aware of process as well as substances
Failing to disclose helpful information to the other party, especially one’s own concerns
Bringing the wrong people to the negotiation
These are only 11 of 20 tips on the card. For more information on this card, or the series of Q Cards, contact the Centre at drc@bond.edu.au
Note: pictured above, from left to right- John Wade, Jeff Thompson and Kiwi Mediation Extraordinaire Geoff Sharpe.
Biography
Jeff Thompson is a certified international mediator. He is also a law enforcement detective in New York. His law enforcement role include a being a communication and conflict specialist, interfaith dialogue, developing and implementing community engagement programs, and designing training workshops.
Jeff is currently a PhD candidate researching nonverbal communication and mediation at Griffith University Law School. He also received his MS in Negotiation and Dispute Resolution from the Creighton University School of Law. Jeff has presented and trained on the topic of conflict, mediation, communication and nonverbal communication internationally and has been published and featured with numerous international media organizations. He currently writes also at PsychologyToday.com.
(All posts by Jeff Thompson represent his personal reflections and opinions as a mediator and not that of any organization.)
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