Definitely worth a read: Creating an "energy landscape" from networks of friends and enemies could lead to a better way of resolving disputes.
"Suppose you have two friends who detest each other. The resulting awkwardness often resolves itself in one of two ways: either you drop one of your friends, or they find a way to reconcile," say Steve Strogatz and buddies from Cornell University. They go on to add that the overall social stress in these situations corresponds to a kind of energy that relaxes over time as relationships switch from hostility to friendship (or vice versa).
Read more [here], I know you want to, especially after glancing at that exciting graphic.
Bring Mediation In House Is Cost Effective
This story has been making the rounds on a few discussion groups:
...Resolving disputes through alternative dispute resolution, as opposed to litigation, is one way that a corporation can save money. ADR can also save the corporation time because it is often less disruptive to business operations than litigation. And, when it is used to resolve disputes with customers, it can have a positive impact on customer relations. Mediation, in particular, can be an effective way to resolve customer disputes in a way that is better for everyone involved.
...The University of Pittsburgh Medical Center began utilizing mediation about five years ago as a way to resolve certain legal disputes and grievances that patients or families (the center's "customers") have with the system.
...The basic result of this law is that every person being foreclosed upon now has the right to mediation, if they so choose ("opt-in") by filling out and returning a simple form. The model program on which this law is based originated in Connecticut.
Yes, as the headline says and I know you heard and read it plenty of times, but read it again- the benefits of court connected mediation. This one is from Reno: Click here for the article.
In all cases, the mediators use a "facilitative model," the executive director said. After assembling in a conference room, the mediators work with the parties to identify the problems and possible solutions. Unlike in court, non-monetary solutions, such as repairing or returning property, are possible. If a decision is reached, it comes from the parties. ...The center's success rate--more than 90 percent, according to its Web site--is higher than the national average, he said.
Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism.
Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students. He has also been published in numerous professional and academic publications.
He is the co-chair of ACR's national Crisis Negotiation Section, and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law.
(All posts by Jeff Thompson represent his personal reflections and opinions and not that of any organization.)