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Stuck? Questions Might Help

by Jeff Thompson
April 2009

From Jeff Thompson's Enjoy Mediation Blog

Jeff Thompson




Stuck in your negotiation or mediation? These questions might help you move from being stuck to moving forward together.



1. How can we decide which option to choose?

2. How can we accomplish what you want?

3. What makes that solution fair?

4. How did you arrive at that idea?

5. What is the theory behind that?

6. How do other people handle that problem?

7. What would happen if you went to court?

8. Would expert opinion be of any help?

9. What is it you are trying to accomplish?

10. How have you resolved this problem before?

11. Is there another alternative you can think of?

12. Why do you think that will/won’t work?

13. What would you need to resolve this dispute?

14. What do you think your opponent wants?


From this manual [here], note the link is a pdf file.

Biography


Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism.

Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students. He has also been published in numerous professional and academic publications.

He is the co-chair of ACR's national Crisis Negotiation Section, and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law.

(All posts by Jeff Thompson represent his personal reflections and opinions and not that of any organization.)



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