7 Elements of Negotiation: Part 4, Options
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From Jeff Thompson's Enjoy Mediation Blog March 2009 |
Options are the full spectrum of possible agreements. When brainstorming options, keep in mind that each option should meet the needs of both parties- not just you!
let me mention a couple of key points to generating options:
- Create first, evaluate second. List all options first, not leaving anything out. After all possible options have been listed, then go over each and determine if they meet each parties needs.
- Write them down on paper or a board without giving credit to who said what. This helps move in the collaborative direction instead of confrontation. I find it useful to use the 'mind map' method to listing options. It is simple- you put the issue in the middle of the paper, and then draw out branches for each possible option. Some study somewhere says this helps the mind be creative... who knows, but it works for me.
- Looking at options helps move away from the idea that there are only two options- i win or he/she wins. You are expanding the pie (of options) here.
Exploring options is key to mediation and negotiation. The simple reason is the parties get the satisfaction that they are taking ownership of the issue(s) and have a direct say in how it can possibly be resolved. It has been said many times times the process and method of handling the dispute is equally important to the participants as the issue itself.
Jeff Thompson is a certified international mediator. He is also a law enforcement detective in New York. His law enforcement role include a being a communication and conflict specialist, interfaith dialogue, developing and implementing community engagement programs, and designing training workshops. Jeff is currently a PhD candidate researching nonverbal communication and mediation at Griffith University Law School. He also received his MS in Negotiation and Dispute Resolution from the Creighton University School of Law. Jeff has presented and trained on the topic of conflict, mediation, communication and nonverbal communication internationally and has been published and featured with numerous international media organizations. He currently writes also at PsychologyToday.com. (All posts by Jeff Thompson represent his personal reflections and opinions as a mediator and not that of any organization.)
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