Cross-Border Internet Dispute Book Review

by Jeff Thompson

From Jeff Thompson's Enjoy Mediation Blog

March 2009

- Print
- Email
-Comment
-Subscribe (free)

Cross-border Internet Dispute Book Review

Publisher's summary [here]

Interested in Online Dispute Resolution (ODR)? A new book is out on such a topic.

"The internet has the potential to increase the number of cross-border disputes between a wide range of different users. For many internet disputes, the use of Online Dispute Resolution (ODR) becomes critical. ODR uses information technology (such as expert systems) and internet communication applications (such as webforms or web filing platforms) to resolve disputes outside the courts. Although ODR is a progeny of ADR, using some of the same processes such as mediation and arbitration, ODR is also different in that it adds new and transformative technology and processes. This book sets out the process standards with which ODR, and in particular online arbitration, should comply and shows how these standards can be implemented in the real world. It considers applicable law and enforcement, thus providing a blueprint of how online arbitration processes should be devised.
• Synthesises recent thinking on due process in arbitration, taking into consideration the problem of dispute resolution on the internet and internet regulation to produce ideas of how traditional arbitration needs to be adapted • Tables and diagrams explain procedural fairness and make clear the book’s philosophical underpinnings • Includes recommendations for operators of websites, internet platforms, payment providers, online service providers, dispute resolution institutions and governments"

Back in January 2007, the European Parliament held a conference and published a briefing on "Redress & Alternative Dispute Resolution in Cross-border E-Commerce Transactions", read it [here

Biography

Jeff Thompson is a certified international mediator. He is also a law enforcement detective in New York. His law enforcement role include a being a communication and conflict specialist, interfaith dialogue, developing and implementing community engagement programs, and designing training workshops.

Jeff is currently a PhD candidate researching nonverbal communication and mediation at Griffith University Law School. He also received his MS in Negotiation and Dispute Resolution from the Creighton University School of Law. Jeff has presented and trained on the topic of conflict, mediation, communication and nonverbal communication internationally and has been published and featured with numerous international media organizations. He currently writes also at PsychologyToday.com.

(All posts by Jeff Thompson represent his personal reflections and opinions as a mediator and not that of any organization.)

Email Author
Website: www.EnjoyMediation.com

Additional articles by Jeff Thompson

Comments

Free subscription to comments on this article

Add Brief Comment

The views expressed by authors are their own and do not necessarily reflect the views of Resourceful Internet Solutions, Inc., Mediate.com or of reviewing editors.