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The gathering pace of mediator feedback online

by Geoff Sharp

From the blog mediator blah...blah...

Geoff Sharp

As most readers will know from my recent posts on IMI Certification - online feedback by users of mediation is set to become all the rage.

Here is an example of recent real IMI feedback on a UK mediator and, depending on how IMI's Global Mediator Certification gets on, this format may become the norm.

Meanwhile individual mediators like me have sought online feedback for some years now - with mixed success I'm afraid. In my experience, it is a struggle to get qualitative feedback from commercial users, but when it is offered and given, it's full of learning.

Meanwhile in the UK, The Mediator Directory which is a sister site to The Mediator Magazine went live last week and put its ability to gather independently solicited and independently verified, on the record and therefore traceable, feedback as the main attraction for buyers and sellers.

"The Directory’s ultimate aim is to offer the market a comprehensive profile of every UK mediator, whether professional or part time. Published online, the website is also designed to serve as a feedback repository for parties and advisers to leave such comments as they believe may be useful to other parties seeking to use the same mediator"

It will be interesting to see the level of uptake from the UK mediation community. Uptake should be fairly easy to spot as every active UK mediator appears to be listed, regardless of panel affiliation and all profiles await completion of details.

I mean, for £120 annually can you afford not to be in? And if you are, can you afford not to have feedback as part of your online profile - even if you are suspicious of it?

To some extent it may depend on what place you occupy in natural order of the UK mediation foodchain, but unless you are one of these mediators, I think not.

A helpful Directory FAQ here


Geoff Sharp is a Commercial Mediator from Wellington, New Zealand. Geoff works in the Asia Pacific region, including New Zealand, Malaysia, Thailand and Pacific Islands. He is a mediator resolving business problems. He is a fellow of the International Academy of Mediators and mediates complex and hotly debated litigation covering a wide range of subject matter from insurance disputes to historic sexual abuse claims.

Geoff is author of the award winning blog mediator blah...blah... a mediation blog experiment in reflective practice and the Mediation vBlog Project, a kind of mediation genome project by video blog.

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Additional articles by Geoff Sharp