The title may be a little strong but How to Build a Mediation Presentation That Will Make an Insurance Adjuster’s Sphincter Tighten is worth a look if you mediate insurance cases.
'Insurance adjusters have seen the worst of the worst. They see horrific injuries every day. They see “perfect” plaintiffs every day. It doesn’t move them.
What do insurance adjusters care about?
Insurance adjusters care about one thing more than anything in the world, even more than money.