Now here's a handy little give away for clients.
Make Talk Work ® Bookmarks with tips on how to make talk work were created by dispute resolvers in New York and funded by the JAMS Foundation.
Up to 10 sets containing 24 different bookmarks are available free from City University of New York Dispute Resolution Consortium (25 sets will set you back $8)
By the way, CUNY-DRC looks like a good organisation, especially if you are a mediator new to NYC;
Tips for Becoming a Mediator in New York City here