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Empathy - Video

by Lorraine Segal
August 2012 Lorraine Segal

This article and corresponding video showcase a panel on empathy and conflict resolution. Panelists included Cinnie Noble, Ken Cloke and Eileen Barker for Edwin Rutsch and the Center for Building a Culture of Empathy.

The discussion addresses these questions:

  • What does empathy mean to you?
  • How does empathy fit with the work you do?
  • How do you help clients/parties find empathy for each other?
  • How/why does this help heal conflict?
  • What makes finding empathy challenging?
  • How are empathy and forgiveness different/the same?
View the entire discussion (Approximately one hour) here:


Lorraine Segal is a certified Conflict Management coach and teacher, specializing in communication and conflict resolution in the workplace. For many years a middle manager and tenured community college professor, she has her own business, Conflict Remedy LLC.

In her organizational consulting, classes, and coaching, she helps people learn new skills, get “unstuck” from negative stories, and shift their patterns of thinking and reacting so they can learn to: communicate clearly, resolve conflict effectively, and contribute to a more harmonious and productive workplace.

She currently teaches at Sonoma State University, Santa Rosa Junior College, and St. Joseph Health Life Learning Center (Memorial Hospital) and works with various businesses and organizations. 

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Additional articles by Lorraine Segal