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10 Things I’ve Learned From Being a Mediator

by Vivian Scott
October 2014

Conflicts of Interest Blog by Vivian Scott

Vivian Scott

I’m lucky that I’ve had so much training and experience in mediating issues between others. It’s impossible to be a part of the mediation community and not learn a thing or two about oneself in the process. So, today I’m going to share, in no particular order of importance, ten things I’ve learned along the way.

1) Gossip is boring. I don’t mind people sharing updates about family or friends with me, but when it turns into a conversation that has too many oohs, ahs, and smirky faces, I’m out. My threshold for listening to someone jabber on about others is low because I have learned that if they talk about other people like that, they probably talk about me like that. No thanks.

2) Everyone cares about something so much that they’ll do crazy stuff to defend it. In the world of mediation those things are called core values, but without going into too much detail about them, I now know that when someone reacts to a small situation in a big way, it’s because something they value is being threatened. And now, rather than jump back at them, I’m curious to find out what that “something” is.

3) I don’t have to like you. I struggled for years trying to find the good in others, feeling guilty for being too critical of some people, and beating myself up for not making more of an effort with difficult folks. Now? I’m good not to like every single person on the face of the planet.

4) I don’t have to fix everything. It’s okay, and I mean okay, for me to let other people work out their own issues on their own timeline. I’ll just be over here focusing on my own life, thank you.

5) Everyone is a mess. I read a quote once that said something like, “everyone has a life and no one gets out of it”, meaning that every one of us experiences sad, bad, and lousy events that mess with us. We all have issues and we’re all trying to mask them, deal with them, or sometimes share them in the most inappropriate ways.

6) I can work things out when I’m ready. It’s okay to lick to my wounds, think about things, vent to my trusted confidants, wait a while, think about things some more, and then resolve issues with others. It doesn’t have to be on anyone else’s timeline if it doesn’t feel right for me.

7) Giving space to others doesn’t mean I’m giving up. If I’m willing to give myself the time and space to think things through, it’s certainly okay for me to do that for others. Everything doesn’t have to happen right now, right here.

8) Sometimes it’s not possible. Mental health issues, addictions, and things greater than all of us really can, and do, get in the way of mending relationships.

9) I truly can be happier walking away. After so many failed attempts to build a relationship that feels authentic and genuine, it’s okay for me to let it go. I mean really let it go. I’ve discovered that the empty feeling I thought would be there is actually a space that gets filled with contentment and peace.

10) I can think whatever nasty thoughts I want. Yes, it’s true, over the years I’ve become much better at editing my critical thoughts about others. I’ve also become much, much better at editing how those thoughts sound when they exit my mouth. But, there are those days when I give myself permission not to edit thoughts. I’ve learned that I can think whatever I want about whomever I want and that doesn’t make me a bad person. In fact, last I checked, it makes me human.

Biography


Vivian Scott is a Professional Certified Mediator and the author of Conflict Resolution at Work For Dummies.  She spent many years in the competitive and often stress-filled world of high tech marketing where she realized resolving conflict within the confines of office politics was paramount to success.  Through creative solutions to common conflicts she was able to bring various entities together, both internally and externally, for the betterment of projects and a productive working environment.     

Prior to retiring from Microsoft in 1999 she developed the “America at Work” video series, a six-part program featuring small businesses employing technology in attention-grabbing ways.  “America at Work” aired on the USA Network and received the Silver Screen Award from the International Film and Video Festival for outstanding creativity.   Using discerning negotiation, mediation, and problem-solving skills, she successfully worked with others to co-create “How-to Guides”, “Seminar in a Box”, and even one of the first on-line Guerrilla Marketing books.   

Since her retirement, Ms. Scott has gone on to earn a B.A. in Interdisciplinary Arts & Sciences with a concentration in American Studies from the University of Washington.  She completed an extensive practicum with the Dispute Resolution Center of Snohomish & Island Counties where she has mediated numerous cases, helping parties resolve conflict in workplace, family, and other disputes.  Her private mediation practice has handled cases ranging from assisting business partners in ending their relationship to creating a new working environment within a law firm.  Ms. Scott is a member of the Washington Mediation Association and spends a majority of her time advocating embracing peace in a volatile world.   

Her book, Conflict Resolution at Work For Dummies, can be found in bookstores, on www.amazon.com, www.dummies.com, or any number of on-line bookseller sites.    



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Website: www.vivianscottmediation.com

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