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I’m Ready to Resolve! (and you’re not)

by Vivian Scott
May 2014

Conflicts of Interest Blog by Vivian Scott

Vivian Scott

In my line of work we talk about the importance of process. People like to know that we’re following a process; we know that everyone needs time to process, and some say it’s all about the process. Individual journeys are, well, individual and just because you’ve decided you’re ready to apologize or tell someone a thing or two doesn’t mean that they’re at a place in their own journey in which they’re willing to sit on a park bench with you and hear you out.

You’re ready to talk. She’s not. Now what?

First, know that you can’t love, force, or cajole someone into behaving the way you want. Putting pressure on a person who isn’t responding to you only makes you feel better. In fact, that squeeze often makes the other person exponentially more irritated. Yes, you may want to resolve this right now but if you really want things to be better then be willing to wait for a time when things could be better.

Don’t assume you know all the reasons the other person doesn’t want to talk or share his feelings. Of course your assumptions may be right, but you could also be very wrong and if you begin approaching him as if you have all the answers, the clam shell may close even tighter.

Leave the door open for when your journeys might arrive at the same rest stop. If you reach out to someone, be sure to let him know that if he’s not ready to resolve things now, you understand. Ask him to let you know when he is ready and in the meantime be patient.

Biography


Vivian Scott is a Professional Certified Mediator and the author of Conflict Resolution at Work For Dummies.  She spent many years in the competitive and often stress-filled world of high tech marketing where she realized resolving conflict within the confines of office politics was paramount to success.  Through creative solutions to common conflicts she was able to bring various entities together, both internally and externally, for the betterment of projects and a productive working environment.     

Prior to retiring from Microsoft in 1999 she developed the “America at Work” video series, a six-part program featuring small businesses employing technology in attention-grabbing ways.  “America at Work” aired on the USA Network and received the Silver Screen Award from the International Film and Video Festival for outstanding creativity.   Using discerning negotiation, mediation, and problem-solving skills, she successfully worked with others to co-create “How-to Guides”, “Seminar in a Box”, and even one of the first on-line Guerrilla Marketing books.   

Since her retirement, Ms. Scott has gone on to earn a B.A. in Interdisciplinary Arts & Sciences with a concentration in American Studies from the University of Washington.  She completed an extensive practicum with the Dispute Resolution Center of Snohomish & Island Counties where she has mediated numerous cases, helping parties resolve conflict in workplace, family, and other disputes.  Her private mediation practice has handled cases ranging from assisting business partners in ending their relationship to creating a new working environment within a law firm.  Ms. Scott is a member of the Washington Mediation Association and spends a majority of her time advocating embracing peace in a volatile world.   

Her book, Conflict Resolution at Work For Dummies, can be found in bookstores, on www.amazon.com, www.dummies.com, or any number of on-line bookseller sites.    



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Website: www.vivianscottmediation.com

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