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Online Mediation in Dubai

by Colin Rule
October 2012

Novo Justice Blog by Colin Rule

Colin Rule

http://www.khaleejtimes.com/biz/inside.asp?xfile=/data/uaebusiness/2012/October/uaebusiness_October158.xml&section=uaebusiness

“Now, mediation service is just a click away for Dubai Chamber of Commerce and Industry members.

The chamber became the first in the Middle East when it started offering a first-of its-kind fully online mediation application service in the region from October 1, the chamber’s director for Legal Services Department Jehad Kazim told Khaleej Times in an interview.

It’s confidential, fast and cost effective method for the chamber’s members to resolve commercial disputes, Kazim said, adding that it makes the chamber one of the few unique e-service providers in the world while offering added value service to its customers through this user-friendly method.

She explained this scribe the whole process of applying for mediation process through Dubai Chamber’s website at the chamber’s office. She mentioned that one of the parties should be Dubai Chamber’s members.

This unique bilingual on-line service, available in English and Arabic, allows applicants to submit their mediation requests and relevant documents followed by payment. They also have the option to track new and previous applications electronically which makes Dubai Chamber the first in the Middle East to offer this valuable feature that greatly facilitates the procedures for the settlement of trade disputes through mediation.

The importance of mediation lies in the fact that it is a confidential process and comes at a low cost as compared to litigation. It focuses on the interests of both parties and is a much less aggressive process than litigation/arbitration thus offering a win-win situation for all parties involved, she said.

Talking about the fees, she said its minimum Dh500 to maximum Dh15,000 or one per cent of disputed amount for the members. While non-member will pay maximum Dh20,000 or two per cent of the disputed amount, she added…”

Read the entire article here.

Biography


Colin Rule has worked at the intersection of technology and conflict resolution for the last two decades. He is CEO of Modria.com, an online dispute resolution service provider in Silicon Valley, and a non-resident Fellow at the Center for Internet and Society at Stanford Law School. From 2003 to 2011, he served as eBay and PayPal's first director of Online Dispute Resolution, designing and implementing systems that now resolve more than 60 million disputes each year. Mr. Rule is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He has presented and trained around the world for organizations including the U.S. Department of State, UNCITRAL, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution, as well as teaching at UMass-Amherst, Stanford, Southern Methodist University, and Hastings College of the Law. He has written and been interviewed extensively about the Internet since 1999, with columns and articles appearing in ACResolution, Consensus, Dispute Resolution Magazine, and Peace Review. He holds a master's degree from Harvard University's Kennedy School of Government in conflict resolution and technology, a B.A. in peace studies from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.



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Website: www.modria.com

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