British Columbia News Radio:
“VANCOUVER (NEWS1130) – As shoppers fill the mall in search for the perfect gift this holiday season, there’s bound to be some problems. A not-for-profit group has launched a new pilot project aimed to help and protect the consumer.
It’s called an Online Dispute Resolution and it’s run by Consumer Protection BC.
If you unhappy with your shopping experience and want to follow-up with a complaint you go online or give the group a call. If the business you’re complaining about cooperates then a third-party will mediate and help come up with a solution.
Tatiana Chabeaux-Smith with Consumer Protection BC says they’ll do what they can to get you want you want. "It’s cost effective; it can happen in a timely manner in the privacy of their own home. They don’t have to write, they don’t have to go the business, it’s just really convenient."
If the business you’re complaining about doesn’t play ball, she says you can still turn to them for help. "We have a variety of tools to offer. So, if the business, for whatever reason, is choosing not to participate then maybe there are some other avenues for the consumer to take."
You will need some documentation, like a receipt, to start the process.”
The first consumer advocacy user of our platform, Resolution Center! Kudos to the Modria team
Colin Rule has worked at the intersection of technology and conflict resolution for the last two decades. He is CEO of Modria.com, an online dispute resolution service provider in Silicon Valley, and a non-resident Fellow at the Center for Internet and Society at Stanford Law School. From 2003 to 2011, he served as eBay and PayPal's first director of Online Dispute Resolution, designing and implementing systems that now resolve more than 60 million disputes each year. Mr. Rule is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He has presented and trained around the world for organizations including the U.S. Department of State, UNCITRAL, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution, as well as teaching at UMass-Amherst, Stanford, Southern Methodist University, and Hastings College of the Law. He has written and been interviewed extensively about the Internet since 1999, with columns and articles appearing in ACResolution, Consensus, Dispute Resolution Magazine, and Peace Review. He holds a master's degree from Harvard University's Kennedy School of Government in conflict resolution and technology, a B.A. in peace studies from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.