Shankar Vedantam in today's Washington Post: "The different perceptions of victims and perpetrators in Baumeister's experiment are a result of a phenomenon known as cognitive dissonance, Tavris and Aronson argue in a new book titled "Mistakes Were Made (but Not by Me)." When we do something that hurts others, there is a part of us that recognizes our action as despicable. But that comes into conflict -- into dissonance -- with our belief that we are good people. The solution? We reinterpret our hurtful actions to minimize our responsibility and downplay the pain we have caused."
That right there is the essence of most conflict. I wanted to write this book, but it sounds like they beat me to the punch. Read Chapter One here.
Colin Rule has worked at the intersection of technology and conflict resolution for the last two decades. He is CEO of Modria.com, an online dispute resolution service provider in Silicon Valley, and a non-resident Fellow at the Center for Internet and Society at Stanford Law School. From 2003 to 2011, he served as eBay and PayPal's first director of Online Dispute Resolution, designing and implementing systems that now resolve more than 60 million disputes each year. Mr. Rule is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He has presented and trained around the world for organizations including the U.S. Department of State, UNCITRAL, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution, as well as teaching at UMass-Amherst, Stanford, Southern Methodist University, and Hastings College of the Law. He has written and been interviewed extensively about the Internet since 1999, with columns and articles appearing in ACResolution, Consensus, Dispute Resolution Magazine, and Peace Review. He holds a master's degree from Harvard University's Kennedy School of Government in conflict resolution and technology, a B.A. in peace studies from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.