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This chapter is from "Online Dispute Resolution Theory and Practice," Mohamed Abdel Wahab, Ethan Katsh & Daniel Rainey ( Eds.), published, sold and distributed by Eleven International Publishing. The Hague, Netherlands at: www.elevenpub.com.
This chapter explores the importance of mobile smart phones. The mobile phone is to many in the world their first PC. Mobiles today are more capable than average PCs were a few years ago. They are more pervasive, affordable and utilitarian and revolutionizing both ODR and ADR.
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What is recognised and referred to as online dispute resolution today will transform into dispute resolution. In other words, online will be an extension of what is conducted face to face, in person. The process of dispute resolution will no longer differentiate between physical, real world interactions and virtual, web mediated and mobile interactions–they will be seen as parts of a greater process, seamlessly interwoven into various platforms that combine automated processes (bots, artificial intelligence driven software agents) as well as expert human input to facilitate negotiations and discussions. In this sense, ODR may in fact cease to be a term that is used, or useful.
|Mobiles and ODR: Why We Should Care (hattotuwa (1).pdf)|
Sanjana Hattotuwa is a TED Fellow,using and advocating Information and Communications Technologies (ICTs) for over ten years to strengthen peace building, reconciliation, human rights and democratic governance. He set up and curates the award winning Ground views (www.groundviews.org), Sri Lanka’s first civic media website. Teaching new media literacy and web activism locally and internationally, he also works extensively on information management during crises, both sudden-onset and protracted.
The views expressed by authors are their own and do not necessarily reflect the views of Resourceful Internet Solutions, Inc., Mediate.com or of reviewing editors.