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Mediate.com

Mediation.com Refuses Refund to Family of Mediator Who Died

by Jim Melamed
July 2017 Jim Melamed

Mediation.com has once again revealed itself in refusing to offer any refund to the widow and child of a mediator who died 7 days into an alleged 2 year listing contract.

For comparative data on Mediate.com and Mediation.com, see this recent report from Alexa.

See Additional BBB Complaints Against Mediation.com.

06/29/2017 Problems with Product / Service

Complaint

Unwilling to process a refund for a two year contract cancelled after 7 days
My father had a listing in their online directory for his law firm. The listing renewed on 4/7/2017 for $999 and was for 24 months. My father passed **** 4/16/2017 and my mother and I have tried to cancel and request a refund multiple times since then. We were told they would not issue a refund. 

We were not involved in the operations of my father's firm and had originally asked what services were being provided. The communication we received from mediation.com was vague. When we asked for a copy of the contract that indicated that the payment was non-refundable and while ****** ******** told us multiple times that he was pulling the paperwork, he would not produce a copy of the contract/agreement that he had with my father. 

In searching the website, while the phone number associated with the listing is out of service (I believe it was routed through them as it is not a number my father had), the listing is still visible.

The payment was auto renewed on 4/7/2017 via credit card for $999. 

Desired Settlement

We have asked for a prorated refund of the 24 month service. My father passed **** a week after the service was renewed. He was a sole proprietor, so the listing was of no use to us.

Consumer Business Dialog

Business Response 
While we feel sorry about the death of Ms. ********'s father there was no pro rata provision contained in the agreement for the listing.The payment was processed and approved by Mr.******** 9 days before his death.While we understand her feelings there is no pro rata provision to refund her with.

Consumer Response 
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked repeatedly for a copy of the listing agreement and have been told multiple times that they are pulling the paperwork, but they have never given me a copy of any such agreement. Failure to produce the agreement that is cited as not having a pro rata provision leaves me skeptical that such a provision exists.

Final Business Response 
I put in writing to her that there is no pro rata refund provision in our agreement.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
He emailed me to explain that there was no pro rata refund provision in the agreement, but he is still unable to produce the agreement that my father signed when they charged him $999. 

He has told me he was pulling paperwork on numerous occasions, so I believe that 1) either a signed agreement exists and he is unwilling to provide me a copy or 2) no such agreement exists in which case we should receive a pro rata refund. 

Biography


Jim Melamed co-founded Mediate.com in 1996 and has served as CEO of Mediate.com ever since.  Mediate.com received the American Bar Association's 2010 Institutional Problem Solver Award.

Before Mediate.com, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the Academy of Family Mediators (AFM) from 1987 to 1993. Jim was also the first President and Executive Director of the Oregon Mediation Association (1985-86). Jim's undergraduate degree is in in psychology from Stanford University and his law degree is from the University of Oregon.Jim has received the following awards: The Oregon Mediation Association's 2003 Award for Excellence; The Oregon State Bar's 2006 Sidney Lezak Award of Excellence; The Association for Conflict Resolution (ACR) 2007 John Haynes Distinguished Mediator Award; and The 2012 Academy of Professional Family Mediators (APFM) "Getting To Yes" Award.



Additional articles by Jim Melamed

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