Head of U.S. Office of ADR Services describes benefits of online dispute resolution


by Diane J. Levin

From Mediation Channel

Diane J. Levin

ODRIn an interview with Government Computer News, Daniel Rainey, Director of the Office of Alternative Dispute Resolution Services for the U.S. National Mediation Board, makes the case for online dispute resolution (ODR).

Rainey, an internationally recognized authority on ODR, explains how collaborative technology can be used to resolve disputes successfully while saving time and money, as well as to promote online brainstorming and negotiation, streamline the intake process, and facilitate the drafting of agreements once resolution has been reached.

Rainey also discusses the work and upcoming projects of the Interagency Alternative Dispute Resolution Working Group, created to coordinate, promote, and facilitate the effective use of ADR throughout the federal government.

Daniel Rainey | Online system takes a quick route to resolving disputes” is available at the Government Computer News site.



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Biography




Diane Levin is a dispute resolution professional in the U.S. in the Greater Boston area, and a principal of OptionBridge LLC, a full-service ADR firm headquartered in Concord, New Hampshire. Formerly an attorney practicing tort, labor/employment, and probate law, she now focuses full-time on providing alternatives to litigation.  Since 1995 she has helped clients resolve disputes involving tort, employment, business, estate, family, and real property issues, and serves on numerous mediation panels, including the United States Equal Employment Opportunity Commission. Training and coaching are an enduring passion -- she has taught thousands of people to resolve conflict, negotiate better, or become mediators -- from Croatian judges to Fortune 500 executives.

 

While real-world, in-person interactions are important to her work, the internet plays an integral role. Someone who actually builds web sites for fun, Diane serves as technology consultant to mediators and other service providers. She was one of the first people in the world to blog about ADR, and for three years has published the award-winning  MediationChannel.com.  She also tracks and catalogues ADR blogs world-wide at ADRblogs.com, where she has created a community for bloggers writing about constructive ways to resolve disputes.



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