A little package appeared in the mail today. Inside was a gift-wrapped box and a note thanking me for referring ADR work. The box contained a set of CDs with stories about pets…right up my alley.
It was from a former mediation grad student of mine, to whom I had referred a client I couldn't take on because I'm heavily booked right now.
You can bet I'll refer work to her again. She's an excellent mediator. And her thanks will stick in my mind because it was special. I'll remember how nice it was to have my action acknowledged and appreciated in such a perfect way.
What do you do to thank people who refer work to you? How do you personalize and make it memorable?
Copyright © 2008 by Tammy Lenski. All rights reserved.
Photo credit: Canna W
Dr. Tammy Lenski helps people resolve conflict in ongoing business and personal relationships and bring their "A" game to difficult conversations. Since founding her NH-based conflict resolution firm Myriaccord LLC in 1997, Tammy has worked with individuals and organizations worldwide as a master mediator, executive coach, speaker, and educator. Author of the award-winning book, Making Mediation Your Day Job, she recently received the Association for Conflict Resolution’s prestigious Mary Parker Follett award for innovative and pioneering work in her field. Her second book, The Conflict Pivot, was released in 2014.