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“Serious incident” Investigator Training Hits the Spot

by Katherine Graham
January 2015

CMP Resolution Blog by Lesley Allport and Katherine Graham.

Katherine Graham

The Health Board South Wales asked us to train their Serious Incident Investigators. Although we know investigating inside and out, this was a new context for us that involved a lot of research and adapting to their needs. And it paid off!

CMP's Critical Incident Investigation training was extremely well received

The client was very pleased:

“Our training from CMP Resolutions has been a very positive experience, and we are confident that the training has helped us to speed up and professionalise our approach to investigating serious incidents. Not only have our investigators gained in confidence and skills, but our investigations are already moving more quickly and our processes have been streamlined following input from the trainers. Both Tim and James were highly knowledgeable and provided just the right balance of input, practice, observation and feedback for each delegate to feel that they had learned from the training. CMP met our tight deadlines and developed a programme that was just right for the needs of the group. We would recommend them to any organisation wanting to develop the skills and professionalism of their investigators.” Rebecca Sowter, Patient Feedback Manager, Health Board South Wales

What techniques have you found make for an effective training?

Do you have any suggestions for new trainers--or what should people look for in a training?

Biography


Katherine Graham has worked in the field of dispute resolution for over 15 years’ as a mediator and trainer. She has mediated on the BBC Learning Zone and has given keynote speeches on conflict management and mediation for The MOD’s Equal Opportunities Conference, Women in Business Annual conference and “Getting Beyond Conflict”, a national conference on workplace dispute resolution. Katherine joined CMP Resolutions (formerly Conflict Management Plus) in 1992. She was made a director of the company in 1998 and became Managing Director in May 2009. Prior to this she managed teams in publishing and communications departments for major national charities including The Work Foundation, the RNID and the King’s Fund. She was the inaugural Chair of the Institute of Conflict Management.

Publications

Author of The Directory of Mediation Services for Social Landlords (National Housing Federation)

Editor, “Equilibrium” – a quarterly journal of dispute resolution

Co-author Mediation for Managers (NB Books 2002)



Email Author
Website: www.cmpresolutions.co.uk

Additional articles by Katherine Graham

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