In our final week of watching Carol’s struggle with Mike and her team, we see the outcome which many organisations are all too familiar with, as the employer is now Counting the Costs.
This need not have happened! There were at least five points on the way when the situation could have taken a turn for the better. But if an investigation is inevitable, then the quicker it’s carried out, the faster a line can be drawn under the situation.
Katherine Graham has worked in the field of dispute resolution for over 15 years’ as a mediator and trainer. She has mediated on the BBC Learning Zone and has given keynote speeches on conflict management and mediation for The MOD’s Equal Opportunities Conference, Women in Business Annual conference and “Getting Beyond Conflict”, a national conference on workplace dispute resolution. Katherine joined CMP Resolutions (formerly Conflict Management Plus) in 1992. She was made a director of the company in 1998 and became Managing Director in May 2009. Prior to this she managed teams in publishing and communications departments for major national charities including The Work Foundation, the RNID and the King’s Fund. She was the inaugural Chair of the Institute of Conflict Management.
Author of The Directory of Mediation Services for Social Landlords (National Housing Federation)
Editor, “Equilibrium” – a quarterly journal of dispute resolution