System Design... 

Effective conflict management systems are flexible, integrating a variety of options for averting, identifying, and resolving conflicts of all types at all levels.  Conflict management systems can be designed to provide internal and external mechanisms for improving communication and problem-solving, along with tools and processes that minimize conflict and improve relationships.

Most organizations view conflict as a detriment to relationships and team function.  People are encouraged to “live with it” or to do everything possible to avoid conflict because it saps energy and is a drain on time and resources.  Conflict management systems help organizations develop a culture in which conflict is viewed as an opportunity.  Conflict management systems provide opportunities for conflict to be surfaced and addressed at the lowest levels.  The responsibility for constructive conflict resolution is shared at all organizational levels.

Conflict management systems can address internal workplace conflicts, as well as external conflicts with vendors, clients, and customers.

An integrated conflict management system is especially beneficial when:

· A collaborative team culture in which individual and team accountability are desired

· Retaining experienced employees and maintaining institutional knowledge is crucial

· Excessive amounts of management and human resource time is spent addressing employees’ conflicts

· Reduced productivity, absenteeism and inappropriate behaviors are impeding organizational success

· Internal conflicts are prolonged with other employees getting involved and taking sides

· Safety issues, including potential workplace violence, are a concern

· Valued external relationships (client, customer, vendor) are in jeopardy

· Work environment is negatively impacting the physical health and job satisfaction of employees

· You want to reduce the cost of grievances and legal actions

When conflicts are managed constructively people feel that they are treated fairly and valued.  Absenteeism, turnover, and formal complaints are reduced, translating to lower recruitment costs, more effective working relationships, improved employee loyalty, and the retained knowledge of experienced employees.  The financial savings alone justify the cost of a conflict management system.

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