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Mediation Skills for the Workplace
What makes mediation skills so valuable? Conflict presents an opportunity for growth and change. Good mediation skills will help you maximize the hidden potential of conflict and, at the same time, preserve important relationships.
This training presents an interest-based conflict resolution process that empowers people to make decisions and work out their own solutions. When confronted with situations in which individuals or systems are in conflict, managers and supervisors can utilize mediation skills to help parties work together to reach mutually satisfactory solutions. Effective mediation skills are tools that foster a respectful environment in which productive communication can take place. Using these skills, you can assist parties to clearly define the conflict and reach effective, lasting resolutions. more...
Basic Mediator Training
This intensive training presents an interest-based mediation model for anyone who is called upon to help resolve conflicts for others, including those who want to mediate professionally. Using effective communication and collaborative problem-solving skills, mediators help parties get to the root of the problem by engaging them in respectful dialogue. An impartial mediator guides parties in an interest-based conflict resolution process that empowers people to make decisions and work out their own solutions.
"Basic Mediator Training" is for managers, school administrators and teachers, human resource professionals, attorneys, social workers and others who want to practice successfully as professional mediators – within your workplace organization or externally with clients in a private practice. more...
We Can Work It Out
Conflict is a natural part of life in the workplace but managing conflict does not necessarily come naturally! This presentation highlights the importance of conflict management tools for turning conflict into a constructive force for positive change. You will learn tips for transforming differences into opportunities to improve relationships, services, products, or programs. more...
Get It Right the First Time
Learn to LISTEN so you “Get it Right the First Time!” Become a better listener and avoid costly misunderstandings and mistakes. Understand the impact of body language on communication. Develop the skills that will help you hear what is really being said. more...
