Mediation Skills for the Workplace

Course Overview

What makes mediation skills so valuable?  Conflict presents an opportunity for growth and change.  Good mediation skills will help you maximize the hidden potential of conflict and, at the same time, preserve important relationships.

This training presents an interest-based conflict resolution process that empowers people to make decisions and work out their own solutions.  When confronted with situations in which individuals or systems are in conflict, managers and supervisors can utilize mediation skills to help parties work together to reach mutually satisfactory solutions.  Effective mediation skills are tools that foster a respectful environment in which productive communication can take place.  Using these skills, you can assist parties to clearly define the conflict and reach effective, lasting resolutions. 

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Basic Mediator Training

Course Overview

This intensive training presents an interest-based mediation model for anyone who is called upon to help resolve conflicts for others, including those who want to mediate professionally.  Using effective communication and collaborative problem-solving skills, mediators help parties get to the root of the problem by engaging them in respectful dialogue.  An impartial mediator guides parties in an interest-based conflict resolution process that empowers people to make decisions and work out their own solutions.
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