Mediation Skills for the Workplace
Since 1995, Alternative Resolutions has been a leader in providing mediation services and training to businesses, government agencies, health care, law enforcement, manufacturers, non-profit organizations, schools, churches, and families—we practice what we teach. Through high energy, interactive, experiential learning, we have trained thousands of adults and students to become proficient, effective mediators.
Course Overview
What makes mediation skills so valuable? Conflict presents an opportunity for growth and change. Good mediation skills will help you maximize the hidden potential of conflict and, at the same time, preserve important relationships.
This training presents an interest-based conflict resolution process that empowers people to make decisions and work out their own solutions. When confronted with situations in which individuals or systems are in conflict, managers and supervisors can utilize mediation skills to help parties work together to reach mutually satisfactory solutions. Effective mediation skills are tools that foster a respectful environment in which productive communication can take place. Using these skills, you can assist parties to clearly define the conflict and reach effective, lasting resolutions.
Who should attend?
"Mediation Skills for the Workplace" is for human resource professionals, managers, supervisors, marketing, customer service, and any staff whose role requires them to interact effectively and problem-solve, even in stressful situations -- with co-workers, those who report to you, customers and clients.
Course Content
Basic mediation concepts and skills, strategies and techniques used by mediators to help people effectively resolve conflicts:
- Understand the nature and role of conflict
- Learn about conflict styles in order to choose an appropriate conflict strategy
- Explore the principles of conflict resolution
- Develop collaborative problem-solving skills
- Learn the stages of the mediation process
- Understand the role of the mediator
- Explore applications for mediation skills in your organization
Training Dates
June 22 - 23, 2010 REGISTER
Schedule: 8:30 a.m. — 4:30 p.m. daily
Location: Alternative Resolutions, Inc. A map and information about accommodations will be sent with your registration confirmation.
· Approved for 1 graduate credit - Contact Cardinal Stritch for more information.
· Application submitted for 16 CLEs
Registration Fee - $325
Discount - $45/person discount with 3+ registrations from same organization
Registration form and fee must be received by June 8, 2010.
Presenters
Cancellation Policy: Registrants canceling 10 business days before the training will receive a full refund minus $50. Registrants canceling less than ten business days prior to the program or not attending are responsible for the entire fee.
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