My staff of talented, hardworking people is usually willing to do whatever it takes to get the job done.  However, whenever a decision has been made to change how we do something it’s like pulling teeth to make it happen.  I’ve tried various approaches - from asking nicely, to sweet-talking, to bribery – but only get results when I lose my patience and start making demands.  While that gets me what I need, it’s not my preferred style and it doesn’t help our working relationship.  Is acting like a dictator my only recourse when we need to make a change?

It’s not unusual to encounter some reluctance when asking people to change how they work but it is unusual for a staff like yours to be so resistant to change. Your willingness to use a variety of approaches to get them on board is noteworthy - and is also part of the problem.  In your effort to soften their resistance, you’re giving a mixed message that becomes clear when you make demands.  The next time you need your staff to make a change, try the following:

Set clear expectations.  If a decision has been made that you expect your staff to fully implement, don’t beat around the bush.  Clearly state what is required and be specific. You can be friendly in your approach but don’t soft peddle your directive (yes, it is a directive if the decision is already made) with “I’d like it if we could ...” or “it would be great if...”  Using language like this suggests that the decision is debatable or that their compliance is not required.

 State consequences for non-compliance.  Let your staff know from the beginning how you will address non-compliance, not as a threat but as a realistic approach to a performance issue.  If disciplinary action could result, be clear about the process you will follow as well as why that approach will be taken.

Build in rewards.  Notice we said rewards not bribes.  Rewards are great motivators as they give people something positive for which to aim when the desired outcome is not of their choosing.  Rewards also convey the message that workers are valued and their efforts are appreciated.  If you’re not sure what rewards will motivate your staff, ask them.

In the face of change, talented, hardworking people will usually do what it takes to get the job done when they know what is expected of them.