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Conference Overview| Speakers and Programs | Conference Registration | Directions 2009 Annual Conference Keynote Presentation: René-Marc Mangin, PhD, MBA will present on nonverbal communication and its importance in mediation. Through the use of videotaped mediations and demonstrations, Dr. Mangin will discuss cues that reveal communication styles being utilized by clients, and strategies that can be used to communicate with them more effectively. He will also discuss how mediator behavior can subliminally influence conflict resolution processes. Going beyond simple interpretation of body language, Dr. Mangin will describe how a party's preferred sense (sight, sound or sensation) for experiencing and understanding reality affects their conversational and thinking style. He will also show how nonverbal behavior (hand and body movement, voice qualities, and proxemics) influences interpersonal interactions. Understanding people’s communication styles and how to influence the behaviors of others increases the efficiency and effectiveness of conflict resolution processes. René-Marc Mangin: Author of Minds in Motion, Dr. Mangin has an MS in toxicology, an MBA and an interdisciplinary PhD. He is a former Afternoon Sessions Session 1A: The Art of Facilitation: Transferable Skills for Mediators The Art of Facilitation offers participants an experiential opportunity to practice specific skills required for successful facilitation. The workshop will explore why facilitation is also a foundation for improving our practice of mediation; and determine how facilitation is different from sharing information, leading discussions, and resolving disputes. Participants will learn about group management, questioning, dealing with different styles of communication, encouraging brainstorming and preserving input, ideas, recommendations and decisions. Hands-on activities include case studies, scenarios, problem solving, role-playing and exercises to practice using skills. The Art of Facilitation is a chance for mediators (new and seasoned) to learn new skills that are both necessary for successful facilitation and applicable to mediation practice as well. Melyssa Jo Kellyhas over 25 years of experience as a consultant specializing in communication skills, cultural diversity, sexual harassment prevention, conflict management, and violence prevention. She creates and conducts training programs for public and private sector managers and employees, educators and students, social service agencies, community groups, and national associations. Session 1B: A Community Forum: Exploring the Impact of Race, Gender and Ethnicity in Mediation What role do gender, race and ethnicity play in the mediation process? Is the outcome more fair if the mediator is the same race as the parties? Does the gender of the mediator matter? Which groups are most satisfied with mediation? Attend this community forum to share your perspectives, discuss your experiences of mediating with diverse parties and learn what a few studies have found. Engage in conversation with fellow ADR practitioners and explore whether and how cultural and social differences may affect your practice and how you can better identify and address these issues when they arise. Arline S. Tyler, JD was trained as a mediator in 1984 and serves as a volunteer mediator and trainer with Claudia Viera is an attorney-mediator, a professional trainer and an investigator of workplace harassment and discrimination claims. She primarily focuses on mediation of employment and workplace disputes. She teaches conflict resolution and mediation skills workshops, in addition to training workforces on harassment prevention. Ms. Viera also facilitates meetings for workplaces in conflict and mediates cases in Spanish. She mediates for various panels, including the EEOC and two state appellate courts. Ms. Viera is Co-Chair of the SF Bar Association’s Mediation Committee and President of the Board of Directors of SEEDS Community Resolution Center. In her former life, Ms. Viera was an employment attorney and an English teacher in Click here for online resources This workshop will provide participants with an opportunity to gain practice in assisting parties with workplace generational conflict. Participants will work in small groups (based on practice areas) to analyze and develop strategies to resolve specific scenarios about a workplace conflict based on intergenerational communication challenges. Michelle Cesario is a member of Generation X and has been involved in conflict resolution since 2002, working in various venues as both a mediator and ombuds. She is currently the Coordinator of the Small Claims Mediation Program for the Pamela Martin is a member of the Baby Boomers and an organizational ombuds, as well as a state-certified ombuds for long-term care. A long-time licensed private investigator and human resources professional, Pamela participates as a mediator for the Small Claims Court in San Mateo County and the Office of Civilian Complaints in San Francisco. Session 2A: Maalox Moments in Meetings: Balancing the Needs of Individuals and Groups This workshop offers participants skills for facilitating meetings effectively and efficiently. It will offer techniques to help prevent, identify, analyze and resolve difficult situations in meetings. The material emphasizes the subtle balance between the unique needs of individual members and the overall well-being of the group. For example, sometimes one person has an opinion that differs from the rest of the group about what’s important or relevant, and the facilitator needs to help find the balance. In this session, participants will experience interactive lectures, a demonstration, direct practice and application in small groupings. Patty McManus is a Senior Consultant with Interaction Associates, a company recognized widely for its seminal expertise in organizational process and leadership. She has been in the field of Organization Development (OD) and Learning for over 20 years, helping individuals, teams, and organizations work together to solve their business and interpersonal problems. She has been a volunteer mediator with Community Boards for over 20 years. Session 2B: Emotions: Obstacles or Gateways to a Lasting Resolution Emotional issues lie at the heart of conflict. Ideally, mediators are skilled and confident when working with emotions. Yet, for most of us, strong emotions can be very challenging and, if left unaddressed, can become roadblocks that lead to impasse. Surprisingly, the topic of emotions is given scant, if any, attention in most mediation trainings. Rather than fearing the eruption of strong emotions, what if you had the tools to work with them so that, instead of being obstacles, they become a portal to achieving enduring resolutions? This workshop will help mediators become more skilled and confident in this important arena. Eileen Barker is a well known Bay Area attorney-mediator and trainer with over 25 years of experience in law, conflict resolution and psychology. A private mediator, she mediates business, employment, partnerships and divorce cases. She also is a adjunct professor at UC Berkeley Law School and teaches classes on mediation, working with emotions and forgiveness. John Ford is an attorney from Session 2C: Peer Mediation: Coaching the Next Generation of ADR Professionals This seminar will introduce its audience to the development and implementation of peer mediation programs in Moderator: Jonathan Bradley Panelists: · 3 Student Conflict Managers · Seyana Mawusi, Principal, · Gail Sadalla is a recognized leader in the fields of anger management, effective communication, negotiation and mediation training and curriculum development. Since 1984 she has trained thousands of youth, educators, parents, business and non-profit organizations and ethnic community leaders throughout the · Cameron Hunter has an MBA and an MA in International Policy Studies with a specialization in Negotiation and Conflict Resolution. Before joining Global Majority in 2005, Cameron worked as a researcher for the Center for Nonproliferation Studies and editor of the GLOBE Management Review in Monterey; intern at the Palestine Israel Journal in East Jerusalem; horse trainer in southern Portugal; and with Mother Teresa’s Home for Abandoned Children in Delhi. Her recent publications involve nuclear threat related issues facing Iraqi scientists and academics during the Iraqi reconstruction, and articles advocating negotiation between · Lejla Mavris is a founding member and past Executive Director of Global Majority. She is presently the Programs and Communications Director. With a Master’s degree in International Policy Studies and a Certificate in Conflict Resolution from the Monterey Institute of International Studies, Lejla has spent the last five years teaching conflict resolution skills to students and teachers of Monterey County and beyond. She also assisted with training at the Institute for International Mediation and Conflict Resolution programs in
Conference Overview| Speakers and Programs | Conference Registration | Directions
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