You can hear Workplace Section Teleseminars up to one month after the Teleseminar date.  To get a copy of the recording, write to Jill@moscowitzmediation.com

2009 Series

Thursday, September 17th

Cross Cultural Issues In the Workplace

Presented by Luis Ore, MA, JD

Click on the links below to download the printed materials for this Teleseminar

www.mediate.com/acrworkplace/docs/The Circle of Value & Cultural Dimensions.pdf

www.mediate.com/acrworkplace/docs/Negotiation - People & Cultural Differences 2009.pdf

www.mediate.com/acrworkplace/docs/COMMUNICATION Debate Dialogue Positions Interests Conclusions Reasoning Chart R.pdf

July 22, 2009
Intergenerational Workplace
presented by Debra Dupree
click on the links below to download printed materials for the Teleseminar

click here for artlicle "FOUR GENERATIONS…ONE WORKPLACE…
click here to download powerpoint slides

click here for pdf of powerpoint slides.

Generational diversity is currently the “new frontier” of workplace diversity – join Mediator, Trainer and Author Debra Dupree as she explores commonly faced issues by mediators in age discrimination matters. Anyone with teenage children recognizes the challenges of generational differences whether it’s language, music, dress, or attitude! But in today’s work world, many more, not yet even parents, are confronting the challenges of generational differences. For the first time ever, our work world now employs a workforce that spans four generations. These generations range from those who grew up with the effects of the Great Depression to those who have never known anything but cell phones, text messaging, and instant photos!

So, one might ask, “what difference does this make?” The complexity added to the concept of “age” and implications for diversity and respectful workplaces free from harrassment, fear of retaliation and hostile environment are exponential. Join Debra in a highly interactive and fun experience around “age” in the workplace!

Debra Dupree is an Advanced Practitioner (AP) in Workplace Mediation, a former chairperson of the Workplace Section within the Association for Conflict Resolution, and former President of ADR-San Diego. Debra regularly presents at local and national conferences, recently completing a three-part series in Negotiation, Conflict Engagement and Leadership for the Women of Teradata. Debra is also an Adjunct Professor in Dispute Resolution for California Western School of Law and National University.

Tuesday, June 23rd, 2009

Presidential Transition Team

Former ACR President and Workplace Section member Nancy E. Peace and MIT Professor Thomas A. Kochan served on the Presidential Transition Team where they were charged with assessing the Federal Mediation and Conciliation Service.

Among the topics they will discuss during this month's WPS Teleseminar are two pieces of pending federal legislation—The Employee Free Choice Act (EFCA) and the Arbitration Fairness Act—and the implications of these legislative initiatives for arbitrators and mediators should they pass. Conference call attendees will find it helpful to read Tom’s address to the National Academy of Arbitrators, and familiarize themselves with the two pieces of pending legislation, which can be downloaded from the web by clicking on the link above or by going to www.mediate.com/acrworkplace/docs/Kochan NAA talk revised 5 21 09.doc

Thomas A. Kochanis the George M. Bunker Professor of Management and Co-Director, Institute of Work and Employment Research, Sloan School of Management, Massachusetts Institute of Technology. In addition to his research, Professor Kochan teaches an undergraduate course entitled “People and Organizations” and a graduate level course entitled “Theory and Research on Work and Employment.” He is a past president of the Labor and Employment Relations Association.

Nancy E. Peaceis a labor arbitrator, mediator and trainer. Prior to entering private practice in 1993, she spent 10 years at the Massachusetts Board of Conciliation and Arbitration as a mediator and arbitrator. She is also a past president of the Society of Professionals in Dispute Resolution and its successor organization, the Association for Conflict Resolution.

Tom and Nancy are also members of a five-person team that teaches a two-day course on negotiation labor agreements. This course emphasizes an interest-based approach to collective bargaining and will next be offered in October in Chicago.

Check your email for the Dial-in Number and Participant Access Code

We invite anyone interested in hearing this seminar who is not yet a member, to join the ACR Workplace Section by clicking on this link.

Wednesday May 27th
12:00 noon - 1:00 pm (Eastern)
Group Facilitation
Presented by Lynne Eisaguirre

Facilitation is the task of leading a group through a decision-making process. Trying to help a group come to a decision is complex. In this introductory session you will gain an overview of: what makes a good facilitator, specific facilitation techniques, the pros and cons of different decision processes, how to build consensus, and how to use and understand the variables of agreement.

Lynne Eisaguirre has two new books; We Need to Talk Tough Conversations with Your Boss: Tackle Any Topic With Sensitivity and Smarts and We Need to Talk Tough Conversations with Your Employee: Tackle Any Topic With Sensitivity and Smarts (Adams Media January 2009). As well as several books on diversity and harassment. Lynne is a former practicing employment attorney whose media credits include CNN Headline News, ABC News, Bloomberg TV, U.S. News & World Reports, The Boston Globe and The San Francisco Chronicle, among many others. She presents speeches and workshops on management issues to clients such as Bristol Myers Squibb, Harley Davidson, Sun Microsystems and Southwest Airlines. You can reach Lynne at www.workplacesthatwork.com.

click here to download handout materials for this talk

April 28, 2009
Workplace Diversity
with Ben Reese
12:00PM - 1:00PM Eastern Time

Since passage of the Civil Rights Act of 1964, slow and often painful societal shifts have drastically reduced overt racism and sexism, as well as many of the barriers to equitable hiring practices, and even resulted in some enhanced diversity at senior levels of many organizations … as well as in the leadership of our nation. No doubt, many challenges and subtle obstacles still remain.

But, as I survey the current landscape of diversity in profit and not-for-profit organizations, three areas demand our attention if we are to more rapidly move towards greater diversity and inclusion in American workplaces:

· Identifying and reducing subtle bias and stereotyping;

· Developing systemic structures and processes within organizations that enhance diversity and inclusion;

· Engaging leadership (outside of diversity, EEO and conflict resolution professionals) in organizational change towards greater inclusion

The presentation will discuss the rationale for a focus on these three areas and describe specific strategies for moving towards greater diversity and inclusion in work environments.

Dr. Benjamin D. Reese, Jr. Vice President, Office for Institutional Equity Duke University/Duke University Health System

Dr. Reese, a clinical psychologist, is the Vice President for Institutional Equity for Duke University and the Duke University Health System, as well as Associate Adjunct Professor in the Department of Community and Family Medicine.

For over thirty years, Dr. Reese has served as a consultant to non-profit organizations, corporations, health care systems and educational institutions in the areas of organizational change, cross-cultural education, diversity training, diversity plan development and team building. Over the years, he has made numerous presentations at conferences both in the United States and abroad.

Wednesday March 25th at 12:00 noon ET - 1:00 pm ET

Ethical Considerations in Workplace Dispute Resolution with John Palmer

click here to download pdf file of John's outline

click here to download the power point slides for John's talk

(the powerpoint slides may take some time to download)

John Palmer will bring forth a variety of ethical issues that are raised primarily in employment mediations. This presentation will focus and compare a variety of ethical guidelines and will also invite audience participation. John will also invite discussion on whether it is appropriate or ethical for you as the mediator to introduce into the mediation your own life experiences.

John P. Palmer is a trial attorney, and third party neutral with the Waco law firm of Naman, Howell, Smith & Lee, LLP. John served as a briefing attorney for United District Court Judge Walter S. Smith, Jr. John’s

caseload includes federal litigation and an array of general civil cases ranging from premises and product liability cases, school law, toxic tort, personal injury lawsuits, employment cases, and domestic disputes.

John received his undergraduate degree from the University of Texas and his J.D. from St. Mary’s University School of Law. He is a past chair of the ADR Section of the State Bar of Texas, and past President of TAM.

John was honored with the Justice Frank G. Evans Award in 2001. John is a credentialed mediator and currently serves as the secretary of the Texas Mediator Credentialing Association.

Palmer@namanhowell.com, P.O. Box 1470, Waco, Texas, 76703-1470. 254-755-4100; 254-754-6331 (fax).

February 25th, 2009

Trust Speak Presented by Dr. Gloria Bader

Do you know how to speak about trust? This seminar will provide a way to promote healthy and productive discussions about trust and how to regain it, if lost. We all have different definitions about trust and what it means for us. For some it means reliability and for others it means honesty. We will discuss practical ways to lead a discussion about trust.

By the end of this teleseminar you will know:

1. How to define trust
2. Four elements of trust
3. Personal differences about trust
4. Ways to regain trust
5. The importance of Covey's emotional bank account
6. How to identify organizational trust issues

Gloria Bader, Ed.D. is president of The Bader Group, a 17 year-old international management consulting firm specializing in executive and organization development, strategic planning, and teambuilding. She has facilitated organizational renewal for clients as diverse as Solar Turbines (winner of the 1998 Malcolm Baldrige National Quality Award), EPA, IKEA, State Farm, and the Inter-American Development Bank. She is a national and regional conference presenter and 20-year adjunct staff member with the Center for Creative Leadership. Her interests span trust, political behavior in organizations, and creativity. Her recent publications include: Coaches' E-Library and Trust Cards. Her doctorate is in Leadership from the University of San Diego's School of Education, her master's degree is from Temple University, and her B.A. is from Rosemont College outside Philadelphia.

January 25th, 2009

Cool Down and Slow Down: Managing the Emotional Side of Conflictpresented by Tim Flanagan and Craig Runde

Emotions are inextricably linked with conflict. It is difficult, if not impossible, to effectively manage conflict unless you are able to deal with the emotional aspects of it. In this teleconference Tim Flanagan and Craig Runde, the authors of Becoming a Conflict Competent Leader and Building Conflict Competent Teams, will discuss how people can understand their current emotional responses to conflict. They will also explore strategies that will help people regain their balance when faced with negative emotions. This, in turn, can help them choose and use more constructive approaches to address the conflict.

Craig Runde and Tim Flanagan are authors of Becoming a Conflict Competent Leader, published in 2006 and Building Conflict Competent Teams, published in June, 2008. Both work at the Leadership Development Institute, Eckerd College, a network associate of the Center for Creative Leadership. Craig is Director of New Product Development and oversees the Center for Leadership and Conflict and manages the Conflict Dynamics Profile assessment instrument. Tim is Director of Custom Programs and leads the design, development and delivery of projects for corporate, government, and nonprofit clients. Both regularly instruct, coach, consult, and speak on the topics of leadership, conflict, teams, and other organizational development issues.

February
Craig Runde and Tim Flanagan
“Conflict Competent Leadership”
Tuesday February 26th, 12:00 EST, 9:00 Pacific Time
March
Vivian Berger
"After the Handshake: Don't Let Settlements Evaporate"
Monday, March 24th, 12:00 EST, 9:00 Pacific Time
April
Tammy Lenski, Ed.D.
"Making Mediation Your Day Job: How to Market your ADR Business Using
Mediation Principles You Already Know"
Thursday April 24th 12:00 EST, 9:00 Pacific Time
May
Deborah Katz and Carole Houk
"A Systems Approach to Conflict Management."
Wednesday May 21st, 12:00 EST, 9:00 Pacific Time
June
Susan Gunn and John Settle
"A Perfect Storm: When Problems Collide in
Organizational Team Building."
Monday June 23th, 12:00 EST, 9:00 Pacific Time
August
Glenn Solomon, Esq.
Tuesday August 26th, 12:00 EST, 9:00 Pacific Time
October
Craig Runde and Tim Callahan, Conflict Competent Teams, Oct 15thBuilding Conflict Competent Teams
October 15th, 2008
Noon – 1:00 p.m Eastern Time / 9 - 10 am Pacific Time

November

Creating a Culture of Engagement-
Addressing Conflict and Disruptive Behavior in the
Health Care Workplace
presented by Debra Gerardi, RN, MPH, JD
Chair, Program on Health Care Collaboration & Conflict Resolution
Werner Institute, Creighton University

Featuring: Dr. Marcus McElhaney

Duration: 60 minutes

Dr. Marcus McElhaney discussed a risk management approach -- as opposed to an oversimplified presentation of “profiles” -- that focuses on how these situations evolve, and what can be done to recognize, prevent and effectively intervene. Dr. McElhaney is Director of Critical Response Associates and the Centers for Dispute Resolution, LLC, where he consults with organizations (typically corporations and law enforcement agencies) regarding the assessment, management and resolution of high-risk incidents. He has helped schools and corporations develop workplace violence policies and crisis response programs, and currently presents workshops and training programs in the areas of workplace violence prevention, conflict resolution and crisis management.

Extreme Facilitation

Featuring: Suzanne Ghais

Duraction: 60 minutes

Suzanne Ghais discussed the topic of “Extreme Facilitation,” including the concept of the facilitator as architect of a custom process and the five capacities of groups. She also highlighted some of the differences between facilitation and mediation and touch on some of the internal qualities of the extreme facilitator.

Suzanne Ghais, M.S., is a senior facilitator, mediator and trainer at CDR Associates, Boulder, CO, where she works primarily in the organizational and environmental arenas. She is the author of Extreme Facilitation: Guiding Groups through Controversy and Complexity (Jossey-Bass/Wiley, 2005).

Integration of Online Dispute Resolution Technology into Workplace Mediation

Featuring: Daniel Rainey

Duration: 60 minutes

Daniel Rainey discusses a variety of electronic dispute resolution tools and how they can be effectively integrated into the mediation process. He also discusses the issues of face-to-face interaction vs. online, culture, and confidentiality. This also includes a brief overview of the efforts of the National Mediation Board to integrate new technology into it’s own mediation program.

Daniel Rainey is the Director of Alternative Dispute Resolution Services at the National Mediation Board in Washington, DC and is responsible for the development and integration of technology across the Board’s function areas.