Training Vendor Questionnaire

The Workplace Section is starting a repository of training vendors who offer workplace alternative dispute resolution training. The repository is offered as a free service to those seeking to take training and those who wish to list their public training in the repository. The repository can be easily accessed by anyone who visits the ACR Workplace Section web site.

For the present, the database will include only public trainings with open enrollment available to any potential trainee looking to build or enhance his/her skills, knowledge and awareness in workplace ADR.

Vendors who offer customized training for a specific group, organization or agency which limits enrollment to the hiring entity will not be included at this time.

Objectives:

to supply "one-stop shopping" for potential trainees and employers seeking training providers
to identify organizations/companies that provide workplace training on the topic of dispute/conflict resolution that are open to the public
to build successful working relationships/partnerships with dispute/conflict resolution vendors

Name

first last

Title

Company

Address

	street line 1
	street line 2
,	city, state/prov zip

Phone

Fax

Vendor contact person:

(Required)

URL for vendor website:

Date of submission:

(R)

In order to be included in the Repository, vendors must provide required information about the structure of the training:

1. What is the title of the training program?

(R)

2. Describe the training in 75 words or less

(R)

3a. What are the objectives for this training?

(R)

3b. If not clearly stated in the objectives, how is this training specific to the workplace?

4. What are the dates/times for the training?

(R)

5. Where is the training being held?

(R)

6a. What is the cost?

(R)

6b. Are there discounts, such as for ACR membership?

Yes
No

(R)

6c. Which of these are included in the cost?

Manual/handouts
Audiotapes. videotapes or CD
Meals (breakfast, lunch or dinner)
Refreshments/beverages
Follow-up contact/coaching
Other

(R)

6d. If Other is selected, please explain:

7a. Are the facilities and parking disability-accessible?

Yes
No

(R)

7b. Is the training accessible by request for special-needs accomodation?

Yes
No

(R)

8. How many times has the particular training been offered to the public during the past three years?

0
1-2 times
2-5 times
5+ times

(R)

9. How many participants have attended this particular training in the past calendar year?

Not applicable
1-10
10-20
20-30
30-40
40-50
50+

(R)

Please provide the following information about the training participants:

10. Who are the expected participants of this training?

Open enrollment
Target audience

(R)

11. If Target Audience is selected, please explain:

12. What is the minimum number of participants for this training?

5-10
Less than 5
10+

(R)

13. What is the maximum number of participants for this training?

Less than 10
10-25
25-30
30+

(R)

14. What are the prerequisistes, if any, for participants to attend?

(R)

15. Do potential participants have access to feedback/evaluations from past participants for reference?

Yes
No

(R)

Please provide the following information about the vendor:

16. What other workplace trainings does the vendor offer?

17. What types of audiences does the vendor currently provide training to?

Corporate
Individual
Non-profit
Small business
Federal govenment
State/local government
Labor-management
Education
Other

(R)

18. List up to five clients this vendor has provided training/service to in the past:

19. What types of virtual training does this vendor offer, if any?

Online
Other
Video
CD

(R)

20. If Other is selected, please explain:

Please provide the following information about background and experience of the trainer(s) and role-play coach(es) of this training:

21. List the trainer(s) and their academic and professional degrees/certifications:

(R)

22. How many years has the trainer(s) been practicing in the content areas covered within the training?

Less than one year
1-3 years
3-5 years
5-10 years
10-15 years
15-25 years
25+ years

(R)

23. What on-the-job or professional training experience does the trainer(s) have?

(R)

24. How many times has the trainer(s) presented this workplace training?

(R)

25. Has the trainer(s) received an Advanced Practitioner Designation through ACR?

Yes
No

(R)

26. If role-play coaches are utliized within this training program, are these coaches currently practicing in their area of expertise?

1-3 years
3-5 years
5-10 years
10+ years

(R)

27. If Yes is selected, how many years have they been practicing in this content area?

Less than one year
1-3 years
3-5 years
5-10 years
10+ years

28. Is the trainer experienced in accomodating different learning styles?

Yes
No

(R)

29. What other workplace-related trainings has the trainer(s) presented?

Please provide the following information in regard to the design of the training:

30. How many trainers conduct this workplace training?

1
2
3
4+

(R)

31. What is the ratio of trainer to participants?

1:1
1:2
1:3
1:4
1:5
1:6
1:10
1:15
1:30

(R)

32. How many role-play coaches are present?

0
1
2
3
4
5
6

(R)

33. What is the ratio of coaches to role-play groups?

1:1
1:2
1:3
1:4
1:5
1:6
1:10
1:15
1:30

(R)

34. Are workplace-specific role-plays used?

Yes
No
Not applicable

(R)

35. Is Adult Learning Theory incorporated into this training?

Yes
No

(R)

36. Which of these modalities are utilized?

Role-plays
Coaching/Instruction
Lecture
Didactic
Theory/Principles
Substantive/Laws
Skill Development
Reflection/Writing

(R)

37. What is the percentage of time spent in the training for the modalities selected above?

(R)

38. If the content is related to mediation, does this training help participants meet the requirements for ACR's Advanced Practitioner Designation?

Yes
No
Not Applicable

(R)

39. If Yes is selected, what substantive knowledge is provided?

40. If Yes is selected, how is mediation process knowledge incorporated into the training?

41. If Yes is selected, which experiential techniques are used?

Case studies
Role-plays
Demonstration
Focused interactive sessions
Games
Other

(R)

42. If Other is selected above, please explain:

43. The materials for the training are:

Updated and current
Available in advance
Available electronically
Available for purchase

(R)

44. Does this training vendor offer customized training?

Yes
No

(R)

45. Is the training peformance-based? (if no, skip to question #48

Yes
No

(R)

Please provide the following information about this training's evauluation and post-training activity

46. What tools and strategies are used to evaluate a participant's performance?

Observation
Observation and use of a rating scale
Written tests
Skill test
Videotaping and feedback
Other

47. If Other is selected, please explain:

48. How does the trainer determine which participants need further training?

49.. What must a participant demonstrate or fulfill in order to complete training or receive a certificate?

(R)

50. What do participants earn upon completion?

Certificate
CEU
CLE
Other

(R)

50. If Other is selected, please explain:

51. If a certificate is awarded upon completion, what is the value to participants?

(R)

52. What post-training activities are available to participants?

Mentoring
Coaching
Advanced training
Graduate activities (e.g. newsletter, forum)
Not applicable

(R)

53. What communication do participants have with the trainer post-training?

54. Which of these resources are available to participants after training?

Books
Audiotapes and/or videotapes
Websites
Organizations
Not applicable

(R)

55. How do participants provide feedback on the training to the trainer?

Verbal feedback
Written feedback
Electronic survey
Other

(R)

56. If Other is selected, please explain:

For further information about the survey content or technical difficulties, contact:

Pattie Porter, Co-chair, Workplace Section

pmporter@conflictconnections.com

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