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The ACR Workplace Section is dedicated to the professional development of its members through networking, workshops, meetings, and sharing of information on employment and labor Alternative Dispute Resolution (ADR) and other workplace conflict resolution topics including conflict coaching, facilitation, and training.
Interested in getting more involved in Leadership Activities? The WPS has numerous committees and projects to support the professional development of its members. Click here to learn more
Navigation: A Guide for Workplace Assessments and Interventions
Presented by David Falk
Wednesday, October 21st
12:00 Noon – 1 pm (Eastern)
This session will explore the application of the principles of navigation to the process of conducting conflict assessments and interventions. Together with my associates at Facilitated Solutions in Winnipeg Canada, we have made some innovative developments within our workplace conflict management practice. We have developed a method of conducting assessment interviews utilizing the metaphor of navigation that begins to foster hope which in turn increases the participant’s readiness to effectively engage in the intervention/mediation process.
During this session participants will learn how to use the metaphor and principles of navigation as a framework for organizing and conducting conflict assessment interviews within the workplace. This will be facilitated in part by sharing a number of the assessment tools that Facilitated Solutions utilizes. We will also explore through intervention stories, how the navigation framework can also be used to organize intervention work and help work groups get unstuck. The navigation metaphor has served to integrate the theory and practice of strategic planning and organizational development together with the theory and practice of conflict mediation.
David Falk is both a Partner of Facilitated Solutions, a Winnipeg firm specializing in addressing workplace conflict, and an Associate Trainer of the Resolution Skills Centre, Manitoba’s premiere conflict resolution training organization. David brings to his practice a rich background having worked since 1990 in a variety of settings as a mediator, trainer, facilitator, and academic and workplace consultant. He has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada.
UPCOMING CONFLICT COACHING TELECONFERENCE
The next call is scheduled for Thursday, October 29, 2009 at 5:00 p.m. ET with guest speaker Jennifer Kresge.
CREATING CONNECTIONS: USING THE STRATEGIC MIND
Please join the ACR Workplace Section’s Conflict Coaching Committee for their next 60 minute teleconference on Thursday, October 29 at 5:00-6:00 pm Eastern. The bridge line is 605-475-6350, PIN 496839 - not toll free (please use land lines if possible).
The mind constructs reality. As coaches we are guiding our clients to develop new and artful constructs to resolution. Frequently though we do this without an understanding of how they think or process information.
How would the coaching conversation be different if you knew how your clients constructed their thoughts or their emotions? What if you were able to offer options uniquely fitting to your clients and how they think? This teleseminar will provide a guide to the implications and applications for coaching the mind:
o What we see and how it effects what we do
o The Use of Emotions and Chemistry
o Conversation ~ The creation of meaning
o Perception and it’s infiltration into memory
o Action ~ Making change
Jennifer Kresge is an Advanced Practitioner member of ACR and a licensed psychology professional. She has been a guest instructor and adjunct professor in both the private and public sector, nationally and internationally. For the past five years she has been involved in post graduate coursework and research in neuroscience, and is a member of the Brainy Bunch.
To join ACR’s Conflict Coaching Committee and for further information on this group, please contact Chair: Cinnie Noble at 1-866-335-6466 (toll free in Canada & U.S.) or 416-686-4247 or cinnie@cinergycoaching.com.
Thank you to all of you who participated in the call on September 24 with Tammy Lenski. The recording of this call is available until October 23 at the following link: http://www.freeconference.com/RecordingDownload.aspx?R=7550621&C=679&E=451919.
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Assessing and Intervening in Organizational Conflict: The Utility of Using a Structured Approach
Please join the ACR Workplace Section’s Conflict Coaching Committee for their next 60 minute teleconference on Friday, November 13 at 12:00-1:00 pm Eastern. The bridge line is 605-475-6350, PIN 496839 - not toll free (please use land lines if possible).
Conflict in the workplace can originate and be experienced on many levels. Given the various agendas, interests, expectations, cultures, and behaviors of the numerous individuals and groups in organizations, the conflict consultant or coach faces a number of challenges to effectively assess and intervene. A structured approach serves the purpose of aligning the consultant’s actions with a model of organizational conflict, staying aware of various pressures on the consultant, recommending effective interventions, and evaluating the process. Dr. Bob Acton will discuss how using assessment tools can be very helpful for diagnosis and intervention planning. He will discuss the various nuances of the assessment process that can build trust, maintain an ethical stance, and produce successful change using the Organizational Resiliency Builder as a tool in organizational conflict.
Dr. Bob Acton is a Consulting Psychologist who specializes in workplace conflict and focuses on assessment, coaching, and training to assist in finding effective solutions. He is a partner in Gilbert Acton Ltd., a firm in Canada, focusing on strategies to enhance the psychological health of organizations and their employees. He holds a Ph.D. in Clinical Psychology from the University of Saskatchewan and is a co-author of Resiliency Builder (www.resiliencybuilder.com).
To join ACR’s Conflict Coaching Committee and for further information on this group, please contact Chair: Cinnie Noble at 1-866-335-6466 (toll free in Canada & U.S.) or 416-686-4247 or cinnie@cinergycoaching.com.
Workplace Section Tri-Chairs:
Susan K. Conner, skconner@verizon.net (until October 2010)
Julie Denny, Juliedenny@resolutionsforyou.com, Tri-Chair Elect (2009-2011)
David Stiteler, dwstiteler2@comcast.net, (Tri-Chair, 2009-2011)
The Section Leadership Thanks and Recognizes outgoing Tri-Chair Vicki Knudsen, vknudsen@mt.gov (until October 2009)
Orientation to WPS Section - ACR Conference 2007, Pheonix AZ
click on the slides below for an Orientation to the Workplace section
Slide1.JPG Slide2.JPG Slide3.JPG Slide4.JPG Slide5.JPG Slide6.JPG Slide7.JPG
Slide8.JPG Slide9.JPG Slide10.JPG Slide11.JPG Slide12.JPG Slide13.JPG
Section Activities and News!
pleased to announce the launch of Section listservs. You now have the ability to communicate and share ideas with your fellow Section members with the click of a button! To join your Section listserv, click here
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