Research

David McNabb, "Ombudsman in the 21st Century: A Model for Public Currency in Private Discretion" ACResolution, Vol. 8, Issue 4. Summer 2009 ©Association for Conflict Resolution (Link accessed August 25 2009) www.mediate.com/acrombuds/docs/2009 Ombudsman in the 21st Century.pdf

David McNabb "Adjudication Idols and Ombudsman Bridges: The Private Enterprise of Independence and Fairness" Conference on Consumer Finance Law, Vol.60, No. 4 Winter 2006 (link accessed August 25 2009) www.mediate.com/acrombuds/docs/Adjudication Idols and Ombudsman BridgesMcNabb.pdf

Gadlin, Howard and Sturm, Susan P., Conflict Resolution and Systemic Change. Journal of Dispute Resolution, Vol. 2007, No. 1, 2007; Columbia Public Law Research Paper No. 07-147. Available at SSRN: http://ssrn.com/abstract=982364

Resources- Principal Ombudsman Associations and Standards in the United States

International Ombudsman Association- Standards

http://www.ombudsassociation.org/standards.html

United States Ombudsman Association Standards

http://www.usombudsman.org/en/references/

 Coalition of Federal Ombudsmen

http://www.federalombuds.ed.gov/

American Bar Association Ombuds Committee- Standards

http://www.abanet.org/adminlaw/committee.html