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Articles and Reference
This page provides links to articles by members of the Organizational Conflict Management Section, information on relevant publications, and other useful reference information. While this page is monitored by the section, the information provided and publications referenced are not necessarily endorsed by ACR or by the section.
Organizational Conflict Management Check Upby John Ford
Are you concerned about the health of your organizations conflict management system? This diagnostic questionnaire is easy to complete in less than 10 minutes and provides valuable insight into how your organization is dealing with conflict.
Diligence, Consistency, and Balance: Lessons for Conflict Management Systems Design Practitioners in Fostering Sustainable Change
by Ellen Kabcenell Wayne and Leah Borsa
The design and implementation of integrated conflict management systems within organizations is an innovative and challenging area of conflict management practice. It requires a new and broader conceptualization of conflict and how it is addressed within a workplace. This article explores three lessons that we, in our role as system design practitioners, have found essential to fostering sustainable changes in the way organizations approach conflict: diligence, consistency, and balance.
Designing Integrated Conflict Management Systems
Report contains practical guidelines for the design of conflict managements systems within organizations. A committee of SPIDR's ADR in the Workplace Initiative sought comments from a broad spectrum of the dispute resolution community, including practictioners working with or within private companies, non-profit organizations, and government agencies to explain why organizations should consider developing integrated conflict management systems to prevent and resolve conflict. Audiences: employers, managers, labor representatives, employees, civil and human rights organizations and other who interact with organizations. (printed report)To order this report, contact acr@acrnet.org
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