ADR/Mediation Seminars/Classes Basic 40-Hour Mediation Training Submitted by Elizabeth F. Burleigh at info@worklifeinstitute.com Dates: January 27-29, February 3-5, 2005 Time: The 2 Thursdays 4:00 p.m. - 8:30 p.m.; the 2 Fridays and Saturdays 9:00 a.m. - 6:00 p.m. Trainers: Diana C. Dale, Credentialed Advanced Mediator, D.Min., LMFT, AAC; Elizabeth F. Burleigh, Credentialed Mediator, J.D. Sponsored by the Worklife Institute Cost is $885.00 Website: www.worklifeinstitute.com TMTR: yes MCLE - yes Call 713-266-2456 or mail 1770 St. James Place, Suite 550, Houston, TX for more information.

Small Business Workshop: Launching Your Own ADR Practice Time: 9:00am - 12:00pm Event submitted by: Jane A. Stephenson at planojas@aol.com Dates: Saturdays - January 15, 22, 29; February 5, 12, 2005 (5 sessions) Trainers: Lana Douglas, Genesis Research & Consulting Sponsored by the Southwest Conflict Resolution Network Cost is $250 due by January 7, 2005. See www.swcrn.com or call (214) 394-6100 for more information. Meets TMTR standards and qualifies for MCLE credits. At the end of this 5-session course, yuou will have accomplished all you need to do in order to "hang out your shingle" in the State of Texas, including choosing and registering a name, choosing your legal business entity, setting up your accounting system, learning what your tax obligations are, deciding where to conduct your business, writing a business/marketing plan for your business and learning how to market your business. This is intended to be a "hands on" course where you'll actually be doing all that's discussed. The intent is to have you ready to set up your business or fine tune the one you already have. Certificates will be given upon completion of the workshop.

GODR Approved Training Courses  28 Hour General Civil Mediation Training  40 Hour Domestic Relations Mediation Training General Mediation Practicum Domestic Relations Mediation Practicum Early Neutral Evaluation Training Arbitration Academic Program 28 Hour General Civil Mediation Training (Open to Enrolled Students Only)     Continuing Education Continuing Education Opportunities   http://www.nemediation.org/TrainingInstitute.htm#2005 TRAINING SCHEDULE

THE ASSOCIATION FOR CONFLICT RESOLUTION'S WORKPLACE SECTION JANUARY TRAINING ANNOUNCEMENT: ACR does not endorse nor promote the listed trainings. All training announcements are strictly workplace-related dispute resolution events. These announcements are provided only as an informational service and member benefit to ACR Workplace Section members. This list is also posted at  http://www.mediate.com/acrworkplace/pg48.cfm Barriers to Participation: Accommodating Differences for Resolution, January 27 Leading through Mediation, February 25 Managing the Difficult Business Conversation, March 10-11 Ombuds 101, February 28-March 2 Ombuds Specialized Series: Asking Questions, March 3 Ombuds Specialized Series: Complex Case Handling, March 4 Power of Dialogue, Feb.3-5 (San Diego) and March 3-5 (Boston) Program on Negotiation for Senior Executives, March 14-15

Barriers to Participation: Accommodating Differences for Resolution– January 27, 2005 DisputEd Disability awareness is essential for mediators and others whose professions involve assisting others to resolve conflict.  This interactive workshop introduces the ADA Mediation Guidelines and addresses the special needs of people with all types of disabilities including cognitive, physical, and psychiatric.  Further enhancing disability awareness and etiquette for those who manage conflict, this workshop also addresses how to accommodate people’s special needs in a dispute resolution setting and how the pre-planning or convening stage can affect the mediation process. Times:  8:30 a.m. – 5:00 p.m. Tuition:  $145 by 12/31/04; $170 thereafter Location:  Suffolk University Law School, Boston, Massachusetts Program Certifications/CLE:  Yes for Psychologists, Social Workers and Attorneys ACR Workplace Section Member Discount: N/A For more information contact:  To register using a credit card, please register on-line at www.disputed.com.  Or, you may email ebgray@disputed.com or mail your registration information to DisputEd, 26 Berkeley Street, Arlington, MA 02474.  Phone 800-981-3577 for more information.

Leading through Mediation, February 25, 2005 Eckerd College – Leadership Development Institute Leading Through Mediation is a unique one-day training program designed to teach participants practical, realistic techniques for managing workplace conflict. Underlying the poor performance of others, managers often discover examples of inadequate communication fueled by strained interpersonal relationships. The leadership strategies outlined in this seminar enable managers to mediate differences confidently and efficiently in order to increase organizational productivity. Learning Objectives ·          Explore the barriers and bridges to successful conflict resolution ·          Receive feedback on the Conflict Dynamics Profile (Individual Version) on how you behave during conflicts ·          Practice new strategies (besides “power-plays” and “walk-aways”) for coping with your own interpersonal conflicts ·          Learn a step-by-step process for mediating differences among your direct reports ·          Build a system within your organization for more effective conflict resolution ·          Develop an action plan to address current conflict management issues All participants take the Dana Measure of Financial Cost of Conflict online. This assessment tool examines several financial factors related to conflicts in addition to the impact on quality of work life and job safety. Times:  8:00 a.m. – 5:00 p.m. Tuition:  $795 per person Location:  Eckerd College Campus, St. Petersburg, FL Program Certifications/CLE:  Unknown ACR Workplace Section Member Discount: No For more information contact:  E-mail ldi@eckerd.edu or call 800-753-0444

Managing the Difficult Business Conversation, March 10-11, 2005 The Program on Negotiation at Harvard Law School This program offers a “rich repertoire” of skills and concepts that will profoundly enhance your ability to initiate and maintain productive discussions in the face of strong feelings and difficult topics. The program is designed to help you deal successfully with your most difficult communications and transform your most difficult relationship problems. You will learn what works and why, and the principles to apply when you have t ·          Express your own strong feelings ·          Deal with abusive people ·          Deliver difficult decisions ·          Deal with negative performance reviews ·          Learn to say “no”; and ·          Overcome barriers to communication Times:  8:00 a.m. – 5:00 p.m. Tuition:  $1950.00 includes luncheons, coffee, reception and program materials Location:  Cambridge, MA Program Certifications/CLE:  Yes, certificates of participation ACR Workplace Section Member Discount: No For more information: Visit www.pon.harvard.edu or call Grace Kirkland, Center for Management Research at 781-239-1111.

Ombuds 101, February 28-March 2, 2005 The Ombuds Association Course Description: 101 Ombuds is an introductory training program held over 2-1/2 days, and covers the basic functions and skills of ombudsmanry.  The interactive format includes role-play and encourages questions and discussion.  Who Should Attend: As this course covers the fundamentals of the role of the organizational ombuds, recently appointed ombuds, individuals interested in becoming an ombuds, or anyone desiring to establish an ombuds function in industry, government, higher education, public or private social services agencies will benefit. Times:  8:00 a.m. – 5:00 p.m. Tuition:  TOA/UCOA Members & Non-Members Registration before January 17, 2005: $995 (USD) Registration after January 17, 2005: $1,095 (USD) Location:  Houston Marriott West Loop by the Galleria, Houston, Texas, USA Program Certifications/CLE:  Yes ACR Workplace Section Member Discount: No For more information contact:   http://www.ombuds-toa.org/downloads/TOACourseCatalog05.8.pdf

Ombuds Specialized Series: Asking Questions, March 3 The Ombuds Association   Course Description: This course will explore more systematic ways of asking questions that clarify and explore relational and organizational dynamics. You will learn how to develop systemic analyses and hypotheses for case situations and conflict dynamics by applying various elements of family systems theory. The course will explore how the questions we ask shape our thinking, strategies, and options as Ombudspersons, and how the questions we ask constitute, in themselves, interventions. The program will also cover aspects of recent research in social construction, power dynamics, and social anthropology as we consider more effective question-asking models. Times:  8:00 a.m. – 5:00 p.m. Tuition:  TOA/UCOA Members Registration before January 17, 2005: $400 (USD) Registration after January 17, 2005: $500 (USD) Non-Members Registration before January 17, 2005: $450 (USD) Registration after January 17, 2005: $550 (USD) Location:  Houston Marriott West Loop by the Galleria, Houston, Texas, USA Program Certifications/CLE:  Yes ACR Workplace Section Member Discount: No For more information contact:   http://www.ombuds-toa.org/downloads/TOACourseCatalog05.8.pdf

Ombuds Specialized Series: Complex Case Handling, March 4 The Ombuds Association Course Description: This course will examine the ombuds role in disentangling very complex cases with a long history, multiple parties across work units, highly sensitive issues, and other complicating factors. We will discuss how seemingly simple cases are transformed into complex situations, including underlying systemic issues, and the role of the ombuds in strategic case handling and surfacing concerns at higher levels. Cases to be analyzed will include parties with overt and covert agendas, involving important relationships, micro-discrimination, safety concerns, and diversity of needs and interests. Times:  8:00 a.m. – 5:00 p.m. Tuition:  TOA/UCOA Members Registration before January 17, 2005: $400 (USD) Registration after January 17, 2005: $500 (USD) Non-Members Registration before January 17, 2005: $450 (USD) Registration after January 17, 2005: $550 (USD)   Location:  Houston Marriott West Loop by the Galleria, Houston, Texas, USA Program Certifications/CLE:  Yes ACR Workplace Section Member Discount: No For more information contact:   http://www.ombuds-toa.org/downloads/TOACourseCatalog05.8.pdf

Power of Dialogue, Feb.3-5 (San Diego) and March 3-5 (Boston) Co-sponsored by the Family Institute of Cambridge & Public Conversations Project Through experiential exercises, an extensive dialogue simulation, presentations and demonstrations, participants will learn how to apply the key elements of PCP dialogue facilitation:   Shifting communication and relationships - - not beliefs - - by: ·          Creating conversational structures that prevent destructive debate and foster constructive dialogue ·          Preparing a forum for new ways of speaking and listening through pre-dialogue contacts between facilitator and participants ·          Partnering with participants in the planning of the dialogue to insure their commitment to and investment in the process ·          Facilitating from a collaborative stance ·          Reflection between participants and facilitators on the events of a dialogue to shape what happens next Times:  8:30 a.m. to 4:30 p.m. daily Tuition:  $480-640 (San Diego) includes catered lunch and snacks for 3 days                     $440-600 (Boston) “                 “            “                “                “ Location:  February 3-5, 2005 City Heights Center for Community Counseling - San Diego, CA                       March 3-5, 2005 Family Institute of Cambridge, Watertown, MA Program Certifications/CLE:  FIC is approved to offer continuing education (CE) credits for Psychologists, Social Workers, Licensed Mental Health Counselors, and Marriage and Family Counselors. 18 hours approved. ACR Workplace Section Member Discount: No For more information contact:  Please call Manda at 617-923-1216 x13 to register or visit http://www.publicconversations.org/pcp/index.asp?page_id=123&catid=51 8.  Program on Negotiation for Senior Executives, March 14-15 The Program on Negotiation at Harvard Law School This day-and-a-half event will provide senior managers with a set of strategic concepts that will help you: ·          Improve working relationships ·          Enhance organizational effectiveness ·          Enhance personal effectiveness ·          Make better deals ·          Break through standoffs, stalemates and deadlocks Times:  A day and a half event Tuition:  $1750.00 includes luncheons, coffee, reception and program materials Location:  Cambridge, MA Program Certifications/CLE:  Yes, certificates of participation ACR Workplace Section Member Discount: No For more information: Visit www.pon.harvard.edu or call Grace Kirkland, Center for Management Research at 781-239-1111.

[GUIDELINES FOR USING ACR Workplace Training list, Sponsored by the Association for Conflict Resolution's Workplace Section] 1. For one-on-one communication, please reply to the posted contact information to find out more about the announced training. 2. If you would like to send an announcement for a workplace-related training event, please visit the ACR Workplace Section website for submission guidelines. Go to http://www.mediate.com/acrworkplace/pg11.cfm 3. ACR's Workplace Section Training Committee is responsible for determining what postings are appropriate for this e-mail announcement. If you have questions about this training list, please send your inquiries to Pattie Porter, pmporter@conflictconnections.com