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Consultation & Action for Effective Workplaces!

Mediation 

Small business mediation, including:

    • Conflicts between business partners.
    • Disagreements with clients, customers, vendors and members of the public. 
    • Coaching for partners on collaborative, interpersonal and decision-making skills.
Workplace and employment mediation, including:
    • Interpersonal issues between co-workers.
      between supervisors and employees.
      and among management team members. 
    • Cases involving allegations of discrimination, specializing in ADA mediation.
    • Grievance mediation and other labor relations issues.
    • Facilitation of reasonable accommodation negotiation and design.

Disability-related mediation for public accommodations
and public service, including facilitating disability accommodation negotiations.

 Facilitated Dialogues

    • A trained professional assists parties to share their perspectives.
    • Structured communication process minimizes adversarial “fallout.”
    • The process identifies underlying issues that need attention.
    • The facilitator helps the parties collaborate to create new ways of doing things.
    • Can be used as a low-polarizing, pre-assessment tool for decision-makers. 

Group Facilitation

    • Helping groups define and meet their goals.
    • Working with organizations and teams to overcome obstacles in achieving mission.
    • Assisting groups to resolve group and individual conflicts.
    • Helping groups find new ways to work together.

Training 

Conflict management training

  • Conflict management skills for the workplace.
  • Negotiation skills.
  • Giving feedback effectively.
  • Negotiating reasonable accommodations.
  • Resolving disputes with members of the public.
  • Other interpersonal and communication skills areas.
Mediator training
  • Basic and advanced mediator training.
  • Reflective mediation practice.
  • Convening for successful mediation. 

Consultation, conflict management services 
& special projects

  • Work environment assessments for small businesses.
  • Coaching.
  • Conflict management program development
    and implementation.
  • Public speaking.
  • Related services as requested by client.




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