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Consultation & Action for Effective Workplaces!

Mediation 

Small business mediation, including:

• Conflicts between business partners.
• Disagreements with clients, customers, vendors and members of the public. 
• Coaching for partners on collaborative, interpersonal and decision-making skills.
  

• Interpersonal issues between co-workers.
  between supervisors and employees.
  and among management team members. 
• Cases involving allegations of discrimination, specializing in ADA mediation.
• Grievance mediation and other labor relations issues.
• Facilitation of reasonable accommodation negotiation and design.

Disability-related mediation for public accommodations
and public service, including facilitating disability accommodation negotiations.

 Facilitated Dialogues

• A trained professional assists parties to share their perspectives.
• Structured communication process minimizes adversarial “fallout.”
• The process identifies underlying issues that need attention.
• The facilitator helps the parties collaborate to create new ways of doing things.
• Can be used as a low-polarizing, pre-assessment tool for decision-makers. 

Group Facilitation

• Helping groups define and meet their goals.
• Working with organizations and teams to overcome obstacles in achieving mission.
• Assisting groups to resolve group and individual conflicts.
• Helping groups find new ways to work together.

Training 

Conflict management training

• Conflict management skills for the workplace.
• Negotiation skills.
• Giving feedback effectively.
• Negotiating reasonable accommodations.
• Resolving disputes with members of the public.
• Other interpersonal and communication skills areas.

• Basic and advanced mediator training.
• Reflective mediation practice.
• Convening for successful mediation. 

Consultation, conflict management services 
& special projects

• Work environment assessments for small businesses.
• Coaching.
• Conflict management program development
  and implementation.
• Public speaking.
• Related services as requested by client.