Mediation
Small business mediation, including:
- Interpersonal conflicts between business partners.
- Disagreements with clients, customers, vendors and others.
- Assistance with decision-making
in contentious areas. - Coaching for partners on collaborative, interpersonal and decision-making skills.
- Interpersonal issues between co-workers,
between supervisors and employees,
and among management team members. - Cases involving allegations of discrimination.
- Grievance mediation and other labor relations issues.
- Facilitation of reasonable accommodation negotiations.
Disability-related mediation for public accommodations
and public service, including facilitating disability accommodation negotiations.
Facilitated Dialogues
- A trained professional assists parties to share their perspectives.
- Structured communication process minimizes adversarial “fallout.”
- The process identifies underlying issues that need attention.
- Facilitator helps the parties collaborate to create a record.
- Can be used as a low-polarizing, pre-assessment tool for decision-makers.
Group Facilitation
- Helping groups define and meet their goals.
- Working with organizations and teams to overcome obstacles in achieving mission.
- Assisting groups to resolve conflicts within and between each other.
- Helping groups find new ways to work together.
Training
Conflict management training
- Conflict management skills for the workplace.
- Negotiation skills.
- Giving feedback effectively.
- Negotiating reasonable accommodations.
- Resolving disputes with members of the public.
- Other interpersonal and communication skills areas.
- Basic and advanced mediator training.
- Reflective mediation practice.
- Convening for successful mediation.
Consultation, conflict management services
& special projects
- Coaching.
- Conflict management program development
and implementation. - Public speaking.
- Related services as requested by client.
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