Jim Melamed co-founded Resourceful Internet Solutions (RIS) and Mediate.com in 1996. Before this, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the national Academy of Family Mediators from 1987 to 1993. Jim is past-Chair of the Oregon Dispute Resolution Commission and a member of the Oregon State Bar. Jim teaches Mediation at the Pepperdine University School of Law's Straus Institute for Dispute Resolution. Jim was the first President and Executive Director of the Oregon Mediation Association (1985) and received the OMA's 2003 Award for Excellence. Jim Received the Oregon State Bar Dispute Resolution Section's 2006 Sidney Lezak Award of Excellence and the 2007 John Haynes Distinguished Mediator Award from the Association for Conflict Resolution.Jim's undergraduate degree is in in psychology, with honors, from Stanford University and his law degree is from the University of Oregon.
Carol Knapp has directed technical development for corporations, non-profit's and university programs since 1983, focusing exclusively on the Internet since 1996. She has held the top technical position at Resourceful.net since 1997. Most recently, she has designed and supervised development of RIS' Dynamic Web Site, Caseload Manager and MeetingSpace technologies. Prior to RIS, Ms. Knapp served as Technical Director for Crown Research, Inc., a retirement industry firm offering integrated software solutions for residential care, marketing and facility management. Ms. Knapp also held a management position at Computer Application Support, a managed solutions provider for niche businesses in Oregon and California.
Knapp has been working with computer systems since 1983. With
a degree in Engineering Technology from LBCC, he started his career
creating and supporting accounting software for industrial applications.
He ventured into retail hardware sales and support as co-owner of Computer
Application Support, which had two retail outlets. When the Internet
flourished, he began emphasizing server-based support; hardware and
operating systems. Before joining RIS, he owned Kargo.Net, a value added
Internet Service Provider (ISP) known for personalized customer support
and Cold Fusion hosting. Byron's interests include network security,
stability, mirroring and load balancing. His satisfaction comes from
keeping our network fast and reliable, as well as up to date with new
hardware and systems innovations.
Josh Remis has been working for RIS/Mediate.com since 2001. A computer geek from the first moment he realized he could beat his father on "Asteroids", Josh's greatest asset is his zen-like patience when it comes to dealing with both hardware and clients. He has been quoted as saying, "Nobody is stupid when it comes to computers, it's just that some of us have had less exposure." Josh has a background in social sciences and labor organizing before starting work in IT which probably is why he doesn't believe computer-monitor radiation is an adequate replacement for sunlight. This doesn't explain his ghostlike complexion, however. Josh gains most satisfaction from his work when he can apply his skills against a technical challenge or show someone that they are more competent than they thought they were.
Angela Letney has over 15 years experience keeping customers satisfied. She began working for Polaroid in 1995, maintaining their software and hardware systems. Under contract with the State of Oregon to repair and maintain the Drivers Licensing Equipment and providing customer service through a "Help Desk". She gained valuable experience in finance and office management with a mortgage company in Salem, Oregon. Before coming to RIS, Angela was also a Trade Show Coordinator for a large industrial company. Angela is exceptionally organized and very detail oriented.
Clare Fowler received her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law, and she is currently researching her doctoral dissertation on designing dispute resolution systems that will sustain small businesses. Clare coordinated the career development program for the Straus dispute resolution students. She is a mediator who currently does editing and organizational development at Mediate.com.
Gary Dorr has a background in Web development and Flash design as well as many years in customer service. Gary was a General Manager for R.E.I (Recreational Equipment, Inc.) for 20 years. He joined Mediate.com in 2007. He has a Bachelor of Fine Arts degree from The Banff School of Fine Art in Alberta, Canada. He has developed a variety of artistic techniques and styles. Mediate.com is fortunate that he has transferred these skills to digital arts.
Alexander Stuehr is the Director of Member Services at Mediate.com and is finalizing his M.A. degree in conflict and dispute resolution from the University of Oregon School of Law. His interest is in ODR, collaborative teams, and systems design. To complement his M.A. studies, he has completed MBA level coursework in conflict and organizational theory from the University of Oregon Lundquist College of Business, and holds a B.A. in global politics from Willamette University. In addition, Alexander brings five years experience in business development from the EDA software industry.
The views expressed by authors are their own and do not necessarily reflect the views of Resourceful Internet Solutions, Inc., Mediate.com or of reviewing